Command Center Specialist

Legends Global; Detroit (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Benefits

Job summary

Legends Global in Detroit, MI is seeking a Command Center Specialist to operate in the on-site Operations Center. You will answer calls, dispatch security personnel, monitor CCTV and access control, and maintain records for accuracy.

The role requires at least 3 years of dispatch or emergency communications experience, a high school diploma, strong English communication, multitasking, and proficiency with Microsoft Office. Shift: 3:30 PM to 12:00 AM; benefits eligible.

Qualifications

• Minimum 3 years of dispatch operations, communications, and call center experience in security or emergency services.
• Ability to read, write, speak, hear, and communicate clearly in English.
• Proficient with CCTV monitoring and record-keeping systems.

Responsibilities

• Answer and respond to incoming calls to the operations center.
• Coordinate patrol operations via communication and surveillance systems.
• Dispatch patrol personnel to calls for service and maintain records.

Skills

Multitasking

Effective communication

CCTV operation

Education

High school diploma or equivalent

College education

Security/dispatch experience

Tools

Microsoft Office

Job description

Position Title: Command Center SpecialistLocation: OnsiteFLSA: Non-exemptUnion: N/AJob Type: Full-timeShift: See complete shift details below*Job Summary:Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments. Maintains all electronic and written documents pertaining to records for the department for detail and accuracy. Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building. The Command Center Specialist act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility. This position reports to the Public Safety & Security Manager, as well as Public Safety & Security Supervisors.Key Job Elements:Answers and responds to incoming phone calls to the operations center.Coordinate patrol operations through communication and surveillance systems.Prioritize and dispatch patrol personnel in response to calls for service in the center.Maintain electronic and written records pertaining to the department and center.Monitor CCTV system for both emergency and non-emergency incidents.Monitor and operate access control systems.Contact emergency personnel as needed for any medical, fire, or restricted/unlawful activity.Record keeping utilizing computerized systems as well as paper records.These include but are not limited to:Incident reports and notificationsIncident logsDaily activity logsSchedules and patrol assignmentsService requestsTelephone messagesOther record-keeping duties, procedures, and equipment as assignedAny other duties and responsibilities assigned by supervision or management.Qualifications:Education - High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred.Experience – Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity. Ability to read, write, speak, hear, and communicate clearly in the English language. Able to multitask in a fast-paced environment. CCTV system operating experience. Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio. Able to respond to emergency situations in a calm and composed manner.Skills - Basic computer knowledge and skills in Microsoft Suite. Good oral, written, and listening skills. Good analytical skills, including the ability to lead, facilitate, plan, document, and organize.Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.Problem-Solving – Solves problems with effective solutions; asks good questions and probes answers; looks beyond the obvious and doesn’t stop at the first answer.Training - First Aid and CPR training or to be completed within a designated time frame.Team Player – Creates strong morale and spirit within a team; shares wins and successes; fosters open dialogue and creates a feeling of belonging in the team.*We are seeking one (1) person for the following shift:AFTERNOONS:3:30 PM – 12:00 AM[OFF DAYS TBD]This position is benefit eligible.Huntington Place /ASM Global is an Equal Opportunity/Affirmative Action Employer and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.