Command Center Operator - Casino Security

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Security Dispatcher to man the Command Center or Podium, dispatch security personnel, receive calls, and maintain security logs. The role requires compliance with Gaming Regulations and company policies, with an emphasis on protecting patrons, staff, and assets across casino and hotel areas.

Candidates should have a High School Diploma or equivalent, at least 1 year of related experience or equivalent education, and a valid motor vehicle license with

Qualifications

• High School Diploma or equivalent is required and a minimum of one (1) year of related experience preferred, or the equivalent combination of education and experience
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License
• Valid Motor Vehicle License with good driving record
• Must be able to complete standard company forms and reports

Responsibilities

• Manning the Command Center or Podium as assigned to dispatch security personnel
• Receive incoming calls and maintain required log books
• Provide basic security coverage for patrons, employees and company assets
• Ensure security for transfers of monies within casino and hotel areas
• Operate and monitor fire alarm and CCTV systems and maintain incident logs
• Coordinate emergency notification and response procedures
• Perform other duties as assigned

Education

High School Diploma or equivalent

Seminole Tribal Gaming License

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

This position is responsible for manning the Command Center or Podium as assigned to dispatch security personnel, receive incoming calls, and maintain required log books.

Essential duties include, but are not limited to:

• Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company
• Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
• Prepares detailed incident reports in a clear and precise manner
• Operates and monitors the fire alarm and security CCTV systems
• Maintains accurate security incident logs
• Operates and monitors all holdup alarm systems
• Implements notification process in emergency situations i.e., fire, bomb threat, weather emergencies, etc
• Assists in the coordination of emergency situations
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent is required and a minimum of one (1) year of related experience preferred, or the equivalent combination of education and experience
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License
• Valid Motor Vehicle License with good driving record
• Must be able to complete standard company forms and reports

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.