COM-D Service & Logistics Specialist I

Luck Companies; Kershaw (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off

Matching 401K

Performance bonuses

Tuition assistance

Technical and leadership development

Job summary

Luck Companies is seeking a Dispatcher/Order Manager at the Kershaw plant to manage fleet capacity, order taking, and customer service. You will coordinate truck matches, OTIS, and internal communications across sales, operations, and AR.

The role requires 1–3+ years in customer service, a high school diploma, and proficiency with Excel/Outlook. Onsite with full benefits and opportunities for development and bonuses.

Qualifications

• 1-3+ years of customer service experience.
• High School Diploma or GED required.
• Weighmaster Certification preferred.

Responsibilities

• Oversee order fulfillment, dispatch, and ticket handling from the call bank or local scale office.
• Develop and maintain relationships with customers; communicate inventory and trucking resources to team.
• Meet department performance standards and benchmark service levels.
• Handle cash box, credit card transactions, and deposits; perform account adjustments and reduce errors.

Skills

Customer service

Map reading

Excel

Word

Outlook

Cash handling

Education

High School Diploma or GED

Tools

OTIS

Job description

• Pay or shift range: $21.77 USD to $32.65 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

ESSENTIAL FUNCTIONS

40% of job:

Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer.
Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.

30% of job:

Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationships with customers.
Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.

15% of job:

Meet department performance standards and benchmark service levels.

15% of job:

Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors.
Perform account adjustments and ticket corrections as necessary. Identify ways to avoid those mistakes in future orders.

MINIMUM REQUIREMENTS

Education: High School Diploma or GED

Certifications: Weighmaster Certification preferred

Work Experience: 1-3+ Years of Customer Service Experience

Aligned Company Values

• Ability to read maps and provide directions to haulers
• Ability to reconcile cash amounts and/or inventory levels
• Computer Skills (Excel, Word, Outlook)

Dispatcher

• Manage Fleet Capacity
• Truck Match-Making
• OTIS
• Communicate with sales, operations, COMD, haulers, and drivers

Order manager

• OTIS
• Sales
• Internal Communication (Sales, COMD., Ops., and AR)
• Order Taking

Point of Sale

• Customer Set-up
• On-Site Sale
• Truck Management
• Ticketing Process
• Internal Communication (Sales, COMD, and CORP)
• Administrative Tasks

ENVIRONMENT OR PHYSICAL WORKING CONDITIONS:

Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather

LOCATION

Onsite, Kershaw Plant, Monday - Friday 6:30am-4:30pm

Competitive hourly pay (biweekly). Benefits start day 1 of employment and include:

• Medical, dental, vision, life insurance, long term disability
• Paid time off: personal, vacation, holidays
• Matching 401K and retirement pension,
• Performance bonuses
• Technical and leadership development
• Tuition assistance

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.