Collision General Manager

Gerber Collision & Glass; Abilene (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual PTO plans

Paid Parental Leave

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Continuing Education Opportunities

Uniform allowance / stipend

Daily Pay option available

Job summary

Gerber Collision & Glass Abilene is seeking a General Manager to lead the collision center's day-to-day operations, drive customer experience, and maintain KPI targets. You will coach staff, manage budgets, and coordinate vehicle repair workflows to ensure quality and on-time delivery.

Ideal candidates have 3–4 years of leadership in collision repair, CCC/Mitchell experience, and strong A/P/A/R handling. This role offers growth opportunities and a comprehensive benefits package.

Qualifications

• Minimum 3–4 years of leadership experience in a collision repair environment.
• Experience with CCC and Mitchell estimating software required.
• Strong ability to manage accounts payable/receivable and customer service excellence.

Responsibilities

• Lead day-to-day operation of the collision center and drive KPI targets.
• Coach and empower team members to ensure a best-in-class customer experience.
• Manage annual/monthly operating budgets and forecast sales, profit, and expenses.
• Oversee A/P and A/R, safety, and shop facilities maintenance.
• Coordinate repair workflows and ensure on-time delivery and quality.

Skills

Leadership

Customer service

Education

Post-Secondary Education or equivalent

Tools

CCC Estimating

Mitchell Estimating

Job description

Company: Gerber Collision & GlassGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:Gerber Collision & Glass - Abilene, TXThis posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis.1-2 Yrs previous leadership experience required1-2 Yrs minimum Collision DRP Estimating experience required2 Yrs + prior experience using CCC11-2 Yrs prior Mitchell experience required2 Yrs + prior Accounts Receivables/Payables experience required3-4 Yrs + prior customer service excellence requiredThe General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Prepare and manage the annual and monthly operating budget of the collision center.Forecast, target and track monthly sales, profit and expense objectives.Deliver formal annual performance reviews and informal monthly performance reviews.Monitor and maintain all A/P and A/R relating to the Collision Center.Maintain a clean and organized repair facility at all times.Monitor all maintenance required for all shop equipment, including the paint boothProvide training for all staff as necessaryEnsure all staff wear proper safety gear and adhere to dress code.Open and close the facility daily as per established procedures.Conduct or coordinate daily production meetings/walks to confirm through-put and delivery datesManage all estimates to ensure labor mix is within established standards. Manage store capacity.Lead and manage all repair facility personnel.Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.Attend training, information sessions and workshops recommended by Senior Leadership Team.Store CSI performance review and follow up within 24 hours.Education and/or Experience RequiredPost-Secondary Education or equivalent.Proven leadership experience in a collision repair environment or similar role.Required Skills/AbilitiesAttention to detail and a high degree of accuracy.Ability to consistently demonstrate a successful client experienceCommunicate clearly both verbally and in writing.Ability to motivate others utilizing effective coaching tools and management skills.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option availableAbout UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Compensation Details:Estimated $70,000 - $100,000 / YearCompensation is commensurate with location, skill, education, and experience.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.#INDWEST