Collision General Manager

Gerber Collision & Glass; San Antonio (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Medical Insurance

Retirement Plan

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in San Antonio, TX seeks a General Manager to lead the Collision Center’s daily operations and deliver exceptional customer experiences. You’ll coach team members, manage budgets, monitor KPIs, and ensure safety and quality standards are met.

The role requires 2+ years in a leadership position within collision repair, 2+ years CCC1/Mitchell Estimating experience, and 4+ years in customer service. Strong communication and people-management skills are essential.

Qualifications

• 2+ years in a leadership position within a collision repair environment or similar role.
• 2+ years CCC1/Mitchell Estimating experience required.
• 4+ years in customer service excellence required.

Responsibilities

• Lead and manage the daily operations of the Collision Center.
• Coach and empower team members to achieve KPI targets and high customer satisfaction.
• Prepare and manage budgets, forecast sales, and monitor expenses.
• Conduct performance reviews and safety meetings; ensure quality standards.
• Maintain a clean, safe, and efficient repair facility and equipment.

Skills

Leadership

CCC1/Mitchell Estimating

Customer service

Education

Post-Secondary Education or equivalent

Job description

Company: Gerber Collision & GlassGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:Gerber Collision & Glass - Loop410, San Antonio TXIn-Person/onsite Position daily, Monday through Friday2 Yrs + prior leadership position required2 Yrs + prior CCC1 / Mitchell Collision Estimating experience required4 Yrs + prior customer service excellence requiredThe General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Prepare and manage the annual and monthly operating budget of the collision center.Forecast, target and track monthly sales, profit and expense objectives.Deliver formal annual performance reviews and informal monthly performance reviews.Monitor and maintain all A/P and A/R relating to the Collision Center.Maintain a clean and organized repair facility at all times.Monitor all maintenance required for all shop equipment, including the paint boothProvide training for all staff as necessaryEnsure all staff wear proper safety gear and adhere to dress code.Open and close the facility daily as per established procedures.Conduct or coordinate daily production meetings/walks to confirm through-put and delivery datesManage all estimates to ensure labor mix is within established standards. Manage store capacity.Lead and manage all repair facility personnel.Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.Attend training, information sessions and workshops recommended by Senior Leadership Team.Store CSI performance review and follow up within 24 hours.Education and/or Experience RequiredPost-Secondary Education or equivalent.Proven leadership experience in a collision repair environment or similar role.Required Skills/AbilitiesAttention to detail and a high degree of accuracy.Ability to consistently demonstrate a successful client experienceCommunicate clearly both verbally and in writing.Ability to motivate others utilizing effective coaching tools and management skills.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option availableAbout UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Compensation Details:Estimated $75,000 - $100,000 / YearCompensation is commensurate with location, skill, education, and experience.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.