Collision Estimator Trainee

Caliber Collision; New Bern (NC); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Holidays

Career growth

Long-term career

Descripción de la vacante

Caliber Collision in New Bern, NC is seeking a Collision Estimator Trainee to greet customers, assess needs and support the Estimators through vehicle intake, documentation, and communication with clients.

This entry role emphasizes learning the collision repair process, accurate paperwork, coordinating transportation, and ensuring every interaction reflects Caliber’s standards.

Formación

• 2+ years of customer-facing experience.
• Must have a valid driver’s license.
• Must be 21 years of age or older.

Responsabilidades

• Greet customers in person or by phone and determine needs.
• Assist Collision Estimators with drop-offs, mapping, and photographing vehicles.
• Arrange customer transportation and prepare necessary paperwork.
• Perform active customer deliveries while communicating with clients and vendors.
• Ensure repairs follow Caliber SOPs and industry standards.

Conocimientos

Customer facing

Sales experience

Fast learner

Strong communication

Task prioritization

World class service

Descripción del empleo

Service Center

New Bern

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision Estimator Trainee to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands‑on experience within a production shop.

REQUIREMENTS

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy
• Must be 21 years of age or older

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast‑paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.