Collision Estimator: Repair Process Lead

Jobtailor; Columbia (PA); On-site; USD 55,000 - 90,000; Full time

Job summary

Crash Champions is seeking an estimator to educate customers on repair processes, insurance procedures, and safety while delivering accurate estimates. You will manage repairs from start to finish, ensuring quality standards and keeping customers informed throughout the journey.

Experience with CCC One, Mitchell, and Audatex is preferred, and the role suits a fast paced environment where precision and customer service are paramount.

Qualifications

• Customer service skills required.
• Strong organization and multi‑tasking abilities.
• Excellent time management.
• Ability to adapt to a fast‑paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Experience with multiple estimating systems (CCC One, Mitchell, Audatex) preferred.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in‑process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
• Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier‑specific requirements are complete.

Skills

Customer Service Skills

Organization and multi‑tasking skills

Good time management

Ability to adapt easily to fast‑paced環

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking an estimator to educate customers on repair processes, insurance procedures, and safety while delivering accurate estimates. You will manage repairs from start to finish, ensuring quality standards and keeping customers informed throughout the journey.

Experience with CCC One, Mitchell, and Audatex is preferred, and the role suits a fast paced environment where precision and customer service are paramount.