Collision Center Manager — Lead Repairs & Customer Excellence

Hireology; Bradenton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan(s)

Paid time off

Job summary

Firkins CDJR in Bradenton, FL seeks an experienced Automotive Collision Manager to oversee the collision center operations, lead technicians, and coordinate with insurance companies for efficient, high-quality repairs.

You will drive customer satisfaction, manage workflow, ensure safety compliance, and mentor staff in a fast-paced environment while delivering measurable performance gains.

Qualifications

• Proven experience in collision center management or a similar role within the automotive repair industry.
• Strong leadership and team management skills.
• Excellent knowledge of automotive collision repair processes and insurance claim procedures.
• Effective communication and customer service abilities.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Familiarity with industry standards, safety protocols, and environmental regulations.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage daily operations of the collision repair center, including staffing, scheduling, and workflow coordination.
• Ensure the highest quality standards in vehicle repairs and customer service are consistently met.
• Coordinate with insurance adjusters to facilitate estimates, approvals, and claims processing.
• Maintain compliance with all safety regulations and environmental policies.
• Train, mentor, and develop collision center employees to enhance performance and productivity.
• Monitor inventory of parts and supplies, and liaise with vendors as needed.
• Resolve customer concerns promptly and professionally, striving for total customer satisfaction.
• Prepare reports on operational performance, costs, and customer feedback.

Skills

Leadership

Team management

Customer service

Communication

Safety compliance

Multi-tasking

Industry knowledge

Job description

Firkins CDJR in Bradenton, FL seeks an experienced Automotive Collision Manager to oversee the collision center operations, lead technicians, and coordinate with insurance companies for efficient, high-quality repairs.

You will drive customer satisfaction, manage workflow, ensure safety compliance, and mentor staff in a fast-paced environment while delivering measurable performance gains.