Collision Center Estimator

Thornton Automotive - Dover; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Paid time off and holidays

401(k) with company match

Paid training

Job summary

ThorntonAutomotive Group is seeking a Collision Center Estimator in Pennsylvania. You will assess vehicle damage, write accurate estimates, and coordinate with insurance carriers while guiding customers through the repair process.

This role supports efficient shop operations and timely delivery. Ideal candidates have at least 2 years of collision estimating experience, proficiency with CCC ONE or Mitchell, and strong communication skills.

Qualifications

• Minimum 2 years of collision estimating experience.
• Excellent written and verbal communication skills.
• Strong understanding of collision repair processes, labor operations, and parts sourcing.
• ICAR training or certification preferred.
• Valid driver's license.

Responsibilities

• Inspect damaged vehicles and prepare accurate, detailed repair estimates.
• Coordinate with insurance adjusters and negotiate fair claim settlements.
• Guide customers through the claims and repair process with clear communication.
• Coordinate repair schedules with the production team to meet delivery dates.
• Document estimates, supplements, and approvals in the shop management system.
• Follow up with customers post-repair to ensure satisfaction.

Skills

Communication skills

Collision repair knowledge

ICAR training

Driver's license

Tools

CCC ONE

Mitchell

Job description

Collision Center Estimator

ThorntonAutomotive Group has been a family-owned and operated business serving Central Pennsylvania since 1993. Built on honesty, integrity, and exceptional service, we pride ourselves on long-term customer and employee relationships — and a work environment that genuinely feels like family. If you're serious about your career in the automotive industry and want to be part of a team that does things the right way, we'd like to talk.

We are looking for a Collision Center Estimator to join our team. Our Collision Center Estimator is the first point of contact for customers navigating the repair process. You'll assess vehicle damage, write accurate estimates, coordinate with insurance carriers, and keep customers informed every step of the way — all while keeping the shop running efficiently.

RESPONSIBILITIES

• Inspect damaged vehicles and prepare accurate, detailed repair estimates
• Communicate with insurance adjusters and negotiate fair claim settlements
• Guide customers through the claims and repair process with clear, honest communication
• Coordinate repair schedules with the production team to meet promised delivery dates
• Document estimates, supplements, and approvals in the shop management system
• Follow up with customers post-repair to ensure satisfaction

REQUIREMENTS

• Minimum 2 years of collision estimating experience required
• Proficiency with CCC ONE, Mitchell, or comparable estimating software
• Strong understanding of collision repair processes, labor operations, and parts sourcing
• Excellent written and verbal communication skills
• I-CAR training or certification preferred
• Valid driver's license

BENEFITS

• Health, dental, and vision insurance
• Life insurance
• Paid time off and holidays
• 401(k) with company match
• Paid training

We are an Equal Opportunity Employer.