Collision Center Estimator: Guide Claims & Repair

Thornton Automotive - Dover; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Paid time off and holidays

401(k) with company match

Paid training

Job summary

ThorntonAutomotive Group is seeking a Collision Center Estimator in Pennsylvania. You will assess vehicle damage, write accurate estimates, and coordinate with insurance carriers while guiding customers through the repair process.

This role supports efficient shop operations and timely delivery. Ideal candidates have at least 2 years of collision estimating experience, proficiency with CCC ONE or Mitchell, and strong communication skills.

Qualifications

• Minimum 2 years of collision estimating experience.
• Excellent written and verbal communication skills.
• Strong understanding of collision repair processes, labor operations, and parts sourcing.
• ICAR training or certification preferred.
• Valid driver's license.

Responsibilities

• Inspect damaged vehicles and prepare accurate, detailed repair estimates.
• Coordinate with insurance adjusters and negotiate fair claim settlements.
• Guide customers through the claims and repair process with clear communication.
• Coordinate repair schedules with the production team to meet delivery dates.
• Document estimates, supplements, and approvals in the shop management system.
• Follow up with customers post-repair to ensure satisfaction.

Skills

Communication skills

Collision repair knowledge

ICAR training

Driver's license

Tools

CCC ONE

Mitchell

Job description

ThorntonAutomotive Group is seeking a Collision Center Estimator in Pennsylvania. You will assess vehicle damage, write accurate estimates, and coordinate with insurance carriers while guiding customers through the repair process.

This role supports efficient shop operations and timely delivery. Ideal candidates have at least 2 years of collision estimating experience, proficiency with CCC ONE or Mitchell, and strong communication skills.