Collibra SaaS Platform Support Lead

W3Global; Rahway (NJ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

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Job summary

W3Global is seeking an experienced data governance professional to oversee governance programs, metadata management, and data quality for life sciences and healthcare datasets. You will support Collibra Data Governance SaaS platforms, manage incidents, and collaborate with stakeholders across IT and business units.

The role requires strong communication, leadership, and training capabilities, with a focus on compliant data handling and process documentation in a regulated environment.

Qualifications

• 8+ years of experience in data governance, data management, or IT support roles.
• At least 3 years of hands-on experience supporting Collibra Data Governance SaaS platforms.
• Strong understanding of data governance frameworks, metadata management, and data quality principles.
• Experience with incident management, troubleshooting, and problem-solving in enterprise platforms.
• Excellent communication, stakeholder management, and leadership skills.
• Experience documenting processes and delivering user training.

Skills

Data governance

Data management

IT support

Communication & stakeholder management

Documentation & training

Regulatory compliance awareness

Leadership skills

Project management or ITIL

Tools

Collibra Data Governance

SaaS platform administration

Cloud concepts

Job description

• 8+ years of experience in data governance, data management, or IT support roles, with at least 3 years of hands-on experience supporting Collibra Data Governance SaaS platforms.
• Deep understanding of data governance frameworks, metadata management, and data quality principles, preferably in the Life Sciences and Healthcare domain.
• Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.
• Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms.
• Excellent communication, stakeholder management, and leadership skills.
• Proven ability to document processes, create knowledge base articles, and deliver user training.
• Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.
• Collibra Ranger or Collibra Certified Professional certification is highly desirable.
• Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.
• Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.
• Project management or ITIL certification is a plus.