Collibra SaaS Platform Support Lead

Themesoft Inc.; Rahway (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Themesoft Inc. in Rahway, NJ is seeking a Senior Data Governance Center - Collibra SaaS Platform Support Lead to drive reliability and continuous improvement of the Collibra Data Governance SaaS platform for Life Sciences and Healthcare clients.

You will lead incident response, coordinate upgrades, and develop user training, ensuring compliance with data governance, quality, and metadata best practices, while enabling data-driven decisions across the organization.

Qualifications

• 8+ years in data governance, data management, or IT support roles.
• At least 3 years supporting Collibra Data Governance SaaS platforms.
• Knowledge of data governance, metadata management, and data quality.
• Familiarity with healthcare and life sciences regulatory requirements.

Responsibilities

• Lead and oversee Collibra SaaS platform support operations.
• Manage incident response, root cause analysis, and resolution.
• Collaborate with data stewards, business users, and IT stakeholders.
• Coordinate platform upgrades, patches, and releases.
• Develop platform documentation, SOPs, and training materials.
• Monitor SLAs, platform usage, and performance metrics.
• Support onboarding, access control, and role-based security.
• Advise on best practices for data governance, quality, and metadata.
• Identify opportunities for automation and process optimization.
• Serve as primary contact for escalations and critical incidents.

Skills

Data governance

Collibra SaaS

ITSM

Incident management

Leadership

Documentation

Regulatory compliance

Automation

Scripting

Python

HIPAA/GxP

ITIL

Job description

Location: Rahway, NJ 07065 (Onsite 5 days)

Duration: 36+ Months Contract

Position Summary:

As the Senior Data Governance Center - Collibra SaaS Platform Support Lead, you will play a pivotal role in ensuring the reliability, performance, and continuous improvement of the Collibra Data Governance SaaS platform for our Life Sciences and Healthcare clients. You will leverage your expertise in data governance and SaaS technology to support business-critical data initiatives, drive compliance, and enable data-driven decision-making across the organization. Your leadership will be integral to optimizing platform operations and enhancing data governance maturity.

DETAILED RESPONSIBILITIES

• Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction.
• Manage incident response, problem resolution, and root cause analysis for platform-related issues, ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams—including data stewards, business users, and IT stakeholders—to address data governance requirements and platform enhancements.
• Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.
• Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams.
• Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement.
• Support user onboarding, access management, and role-based security configurations within the Collibra platform.
• Advise on best practices for data governance, data quality, and metadata management using Collibra.
• Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function.
• Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.

SKILL REQUIREMENTS

• 8+ years of experience in data governance, data management, or IT support roles, with at least 3 years of hands-on experience supporting Collibra Data Governance SaaS platforms.
• Deep understanding of data governance frameworks, metadata management, and data quality principles, preferably in the Life Sciences and Healthcare domain.
• Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.
• Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms.
• Excellent communication, stakeholder management, and leadership skills.
• Proven ability to document processes, create knowledge base articles, and deliver user training.
• Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.
• Collibra Ranger or Collibra Certified Professional certification is highly desirable.
• Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.
• Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.
• Project management or ITIL certification is a plus.

Work Authorization: Applicants must be legally authorized to work in the United States.

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.