College Work Study Program (Office Assistant - Academic Advising and Career Services)

Tennessee Board of Regents; Memphis (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Southwest Tennessee Community College is seeking a motivated student to assist the Academic Advising and Career Services Office as an Office Assistant. The role offers hands-on experience supporting staff and serving students with guidance on academics and career planning.

Responsibilities include greeting students, scheduling appointments, assisting with career resources, maintaining records, and helping with workshops and events on campus.

Qualifications

• Must be a registered student of Southwest Tennessee Community College.
• Only students approved for Federal Work Study are qualified.
• Strong communication and professional interaction with students, staff, and faculty.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office.
• Interest in academic advising or student services is a plus.
• Ability to maintain confidentiality and FERPA compliance.
• Friendly, approachable, and dependable demeanor with a customer service mindset.

Responsibilities

• Greet students, answer general questions, and assist with scheduling advising and career services appointments.
• Help students access career assessment and job search tools.
• Assist academic advisors with administrative tasks such as maintaining student records and preparing academic plans.
• Organize and support workshops, career fairs, and advising events.
• Update and maintain files for advising and career services with confidentiality and accuracy.
• Maintain office supplies and assist with general office duties.
• Support outreach through email campaigns and promotional materials.
• Provide friendly, approachable service with a customer service mindset.

Skills

Communication skills

Organizational skills

FERPA compliance

Customer service

Tools

Microsoft Office Suite

Job description

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Office Assistant - Academic Advising and Career Services)

Employee Classification: Other

Institution: Southwest Tennessee Community College

Department: Academic Advising and Career Services

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Southwest Tennessee Community College Academic Advising and Career Services Office is looking for a well-motivated student to fill the Office Assistant role. The Academic Advising and Career Services Assistant will gain hands-on experience and provide essential support to both the Academic Advising and Career Services offices. The assistant will work closely with staff to provide a professional, welcoming environment for students seeking guidance on academic and career-related matters.

Job Duties

• Student Support: Greet students, answer general questions, and assist with scheduling advising and career services appointments.
• Career Resources: Help students access career assessment and exploration, job search, and resume-building tools.
• Advising Support: Assist academic advisors with administrative tasks such as maintaining student records, tracking advising sessions, and preparing academic plans.
• Workshops and Events: Assist in organizing, setting up, and working workshops, career fairs, advising registration events, and other career or academic development events.
• Data Management: Update and maintain files for academic advising and career services, ensuring accurate and confidential documentation of student interactions.
• Office Organization: Maintain supplies, ensure flyers and brochures are stocked, and assist with general office duties to keep the advising and career services office organized.
• Student Outreach: Assist with outreach efforts such as email campaigns, surveys, and promotional materials to encourage student engagement in advising and career services.
• Friendly, approachable, and dependable demeanor with a customer service mindset

Minimum Qualifications

• Must be a registered student of Southwest Tennessee Community College.
• Only students who are approved for Federal Work Study are qualified for this position.
  • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
• Strong communication skills, both written and verbal, with the ability to interact professionally with students, staff, and faculty.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and responsibilities.
• Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint).
• Interest in academic advising, career counseling, or student services is a plus.
• Ability to maintain confidentiality and adhere to FERPA regulations.
• Friendly, approachable, and dependable demeanor with a customer service mindset.

Preferred Qualifications

• Prior customer service or office experience.
• Basic knowledge of Southwest student resources.

Knowledge, Skills, and Abilities

• Requires regular attendance for the allotted hours per week.
• Dependable, courteous, and possess good communication skills.

Physical Demands / Working Conditions

• Ability to perform basic office duties including lifting up to 25 lbs.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: Dr. Brandon Johnson, Director of People & Culture, [e-mail], 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.