College Intern 1/2/3/4 (PCN 25IN1908)

State of Alaska; Juneau (AK); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

In-state teleworking options

Job summary

The State of Alaska DOT&PF invites college interns in Juneau to join the IT Services team for hands-on training in computer support and technical skills. Interns will gain experience imaging, inventorying, and wiping computers while assisting users via phone, email, and chat.

Flexibility is offered: part‑time during the school year and full‑time during academic breaks, with OT eligibility and a path to professional IT roles within the department.

Qualifications

• Uses computers, software applications, databases, and automated systems to accomplish work.
• Identifies or solves problems in machines, computers, or other technologies as they relate to performing tasks.
• Delivers high‑quality products and services; is committed to continuous improvement.
• Treats others with courtesy, sensitivity, and respect in various situations.
• Sets well-defined and realistic personal goals; works with minimal supervision.

Responsibilities

• Inventory, image, and wipe computers as part of IT onboarding.
• Learn and use the IT ticketing system to track requests.
• Provide hands-on help to colleagues with computer issues via phone, email, or chat.
• Support users to keep Alaska moving by delivering reliable IT customer service.

Skills

Computer Skills

Technology Application

Customer Service

Interpersonal Skills

Self-Management

Job description

ATTENTION ALASKA RESIDENTS ONLY!

Keep Alaska Moving!

SALARY INFORMATION

• Juneau
• College Intern 1 - $20.46 Hourly (OT Eligible)
• College Intern 2 - $21.71 Hourly (OT Eligible)
• College Intern 3 - $23.06 Hourly (OT Eligible)
• College Intern 4 - $25.99 Hourly (OT Eligible)

What You Will Be Doing

Our College Internship program at the DOT IT Services team gives interested tech-savvy college students an opportunity to dive into the field of professional IT customer service. Interns get hands‑on training to help build their skills and knowledge base in computer support and technical skills around computers, systems, and software. Our team prides itself on providing excellent support to Department of Transportation & Public Facilities users via phone, email, and instant messaging, and we guide our College Interns to be valued and successful IT employees. You’ll inventory, image, and wipe computers, learn our IT ticketing system, and overall help to solve your coworker’s computer troubles, as our team does its part to Keep Alaska Moving.

Special Note

The successful candidate will be expected to work part‑time during the school year, with hours scheduled around their college classes and commitments. During academic breaks—such as spring, winter, and summer—the intern has the opportunity to work full‑time, up to 7.5 hours per day, depending on their availability. We are committed to accommodating your academic calendar so you can gain valuable experience while continuing your studies.

Our Organization, Mission, And Culture

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

Benefits Of Joining Our Team

You will join a team of talented and ambitious Specialists, Technicians, and Interns supporting one of the largest departments in the State with over 3000 users. Career advancement opportunities in multiple departments are available as well as training and flexible work schedules – especially during spring, winter, and summer breaks.

The Working Environment You Can Expect

This position is located in Juneau. After training and with supervisor approval, this position may be eligible for in‑state teleworking options.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

Who We Are Looking For

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Applies Technology to Tasks: Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high‑quality products and services; is committed to continuous improvement.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Minimum Qualifications

College Intern 1

Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter).

Academic transcripts and/or tuition billings may be construed as proof of enrollment.

Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).

Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.

College Intern 2

Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter);

AND

In good standing with a cumulative grade point average of 2.0 or higher;

AND

Have successfully completed training as a College Intern 1 or 24 semester (36 quarter) hours of coursework in the degree program.

Academic transcripts and/or tuition billings may be construed as proof of enrollment.

Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).

Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.

College Intern 3

Currently accepted, enrolled, and attending an accredited college in a baccalaureate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter);

AND

In good standing with a cumulative grade point average of 2.0 or higher;

AND

Have successfully completed training as a College Intern 2 or 56 semester (84 quarter) hours of coursework in the degree program.

AND

Currently enrolled in and attending upper division classes in a declared major related to the body of work to be performed.

Academic transcripts and/or tuition billings may be construed as proof of enrollment.

Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).

Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.

College Intern 4

Currently accepted, enrolled, and attending an accredited college in a baccalaureate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter);

AND

In good standing with a cumulative grade point average of 2.0 or higher;

AND

Have successfully completed training as a College Intern 3 or 88 semester (132 quarter) hours of coursework in the degree program of which at least 12 semester (16 quarter) hours were upper division coursework in a declared major directly related to the assigned duties and responsibilities.

Academic transcripts and/or tuition billings may be construed as proof of enrollment.

Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter).

Students who have completed spring semester courses and are enrolled in fall semester courses are considered to be attending college during the summer regardless of whether or not summer courses are taken.

Additional Required Information

• NOTE: PLEASE READ THE FOLLOWING CAREFULLY**

ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

FLEXIBLY STAFFED

This position is flexibly staffed. This vacancy may be filled at either the College Intern 1, 2, 3, or 4 level depending on the applicant's training and/or experience. Please respond to all of the minimum qualification questions.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full‑or part‑time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

For specific information about this position, please contact the hiring managers at the following:

Name: Kris Maenhout, Data Processing Manager
Phone: [phone]
Email: [e-mail]

OR

Name: Ryan Houlihan, Data Processing Manager
Phone: [phone]
Email: [e-mail]

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatman's Union
  • Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
  • General Government
  • Labor, Trades and Crafts
  • Public Safety Employees Association
  • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

I certify that I have attached a copy of my current college transcripts that will verify that I meet the Minimum Qualifications of the position.

• Yes
• No
• Required Question