College Credit for Heroes Program Coordinator

Texas Southern University; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Texas Southern University in Houston is seeking a College Credit for Heroes Program Coordinator to oversee daily operations, enrollment processes, and credential tracking for veterans and active-duty service members. The role collaborates with faculty, departments, and external partners to ensure compliance with grant requirements and institutional policies.

The position is grant-funded, with duties spanning enrollment, prior learning assessment, and reporting, and requires strong organizational

Qualifications

• Experience coordinating programs and student support services.
• Strong organizational and data-management skills.
• Ability to manage multiple priorities and deadlines.
• Excellent written, verbal, interpersonal, and customer service skills.
• Experience with databases, reporting systems, or student information systems.
• Ability to handle sensitive and confidential student information.
• Commitment to student success and military-affiliated programming.

Responsibilities

• Manage day-to-day operations of the College Credit for Heroes program.
• Coordinate participant enrollment, intake, orientation, and onboarding processes.
• Assist veterans and active-duty service members with navigating admissions, enrollment, military transcript submission, Prior Learning Assessment, and related institutional processes.
• Coordinate evaluation of military education, training, occupational experience, certifications, and other prior learning with faculty and evaluators.
• Monitor program data and prepare reports to ensure grant compliance.

Skills

Customer service

Problem-solving

Management

Time management

Coordination

Planning

Project leadership

Communication

Critical thinking

Education

Bachelor's degree in education, public administration, workforce development, student affairs, business administration, social sciences, or a related field

Master’s degree in education, public administration, workforce development, student affairs, business administration, or a related field preferred

Tools

Microsoft Office

Databases / reporting systems

Student information systems

Job description

Posting Details

Title Information

Security Sensitive Position? Yes

Hours of Work 8:00 am - 5:00 pm M-F

Position Details

Position Information

Posting Number TSU203806

Official TSU Title College Credit for Heroes Program Coordinator

Grant Title College Credit for Heroes Program Coordinator

Job Description Summary / TWC Summary

JOB SUMMARY : The coordinator will manage the program’s daily operations andprovide comprehensive assistance to veterans and active-dutyservice members as they move through enrollment, militarytranscript evaluation, Prior Learning Assessment, academicplanning, and credential completion. The position will work closely with participants, faculty, academicdepartments, university offices, workforce partners,military-affiliated organizations, and external stakeholders toensure that program activities are completed efficiently and inaccordance with institutional policies and Texas WorkforceCommission grant requirements.

Grant-Funded Position Notice This position is funded through the Texas Workforce CommissionCollege Credit for Heroes grant. Continued employment is contingentupon the availability of grant funding, satisfactory performance,and the continued operational needs of the program.

Essential Duties Summary

• Manage the day-to-day operations, logistics, schedules,activities, and administrative functions of the College Credit forHeroes program.
• Coordinate participant enrollment, intake, orientation, andonboarding processes.
• Assist veterans and active-duty service members with navigatinguniversity admissions, enrollment, military transcript submission,Prior Learning Assessment, and related institutionalprocesses.
• Support the collection, review, routing, and documentation ofJoint Services Transcripts, Community College of the Air Forcetranscripts, military certifications, occupational trainingrecords, and other prior-learning documentation.
• Coordinate the evaluation of military education, training,occupational experience, certifications, and other prior learningwith faculty, academic departments, registrars, advisors, anddesignated evaluators.
• Support the implementation of Prior Learning Assessmentmethods, including portfolio assessments, challenge examinations,certification crosswalks, and military credit evaluations.
• Track each participant’s progress from initial inquiry andevaluation through enrollment, credit award, academic progression,credential completion, and career transition.
• Maintain accurate participant records and ensure that allprogram documentation is complete, organized, confidential, and audit ready.
• Serve as the primary liaison among program participants,faculty, academic departments, university offices, and externalpartners.
• Coordinate referrals to academic advising, financial aid,veterans’ benefits, tutoring, career services, counseling, andother student-support resources.
• Monitor participant engagement and follow up with students whoexperience barriers that could affect their academic progress orprogram completion.
• Maintain compliance with institutional policies, grantrequirements, reporting standards, and applicable state and federalregulations.
• Assist with the preparation and submission of monthly,quarterly, annual, and other required program reports.
• Collect, organize, verify, and analyze program data, includingparticipant enrollment, credits evaluated and awarded, academicprogress, credential attainment, time to completion, andemployment-related outcomes.
• Support the development and maintenance of a centralized systemfor tracking participant services, academic credit, progress, andprogram outcomes.
• Assist with the coordination of program workshops, informationsessions, faculty training, participant events, and partnermeetings.
• Collaborate with the Outreach and Engagement Lead onrecruitment, communications, community engagement, andparticipant-retention activities.
• Maintain regular communication with veterans, active-dutyservice members, program partners, and other stakeholders regardingprogram services and participant needs.
• Support the development and implementation of standardizedprocedures, evaluation rubrics, quality-assurance practices, andoperational workflows.
• Assist with monitoring the program budget, expenditures,purchasing, and supporting documentation, as assigned.
• Participate in program assessment, continuous-improvementactivities, and planning for the program’s sustainability andexpansion.
• Perform other duties related to the College Credit for Heroesprogram as assigned.

% FTE 1.0

Hiring Range $55,038.89 - $70,174.59

Bachelor’s degree in education, public administration, workforcedevelopment, student affairs, business administration, socialsciences, or a related field.

Master’s degree in education, public administration, workforcedevelopment, student affairs, business administration, or a relatedfield preferred.

Required Licensing/Certification Valid Texas Driver’s License preferred.

Knowledge of:

• Knowledge of higher-education enrollment and student-supportprocesses.
• Understanding of the educational and workforce needs ofveterans and active-duty service members.

Skill in:

• Effective customer service.
• Strong problem-solving and decision-making.
• Strong management.
• Multitasking and time management.
• Coordinating work of others.
• Planning activities.
• Leading projects.
• Both verbal and written communication.
• Critical-thinking, and follow-through skills.

Ability to:

• Prepare detailed reports.
• Work independently.
• Communicate effectively.
• Interpret and apply institutional policies, grant requirements,and program procedures.
• Coordinate activities across multiple university departmentsand external organizations.
• Establish effective working relationships with diversepopulations and stakeholders.
• Maintain detailed, accurate, and confidential participant andprogram records.
• Independently while contributing effectively to a collaborativeprogram team.
• Commit to student success, educational access, workforcedevelopment, and the recognition of military and priorlearning.

Work Experience

Required:

• Experience coordinating programs, projects, or student supportservices.
• Strong organizational, administrative, and data-managementskills.
• Ability to manage multiple priorities, meet deadlines, andmaintain accurate records.
• Strong written, verbal, interpersonal, and customer-serviceskills.
• Ability to communicate effectively and professionally withstudents, faculty, administrators, military-affiliated individuals,community organizations, and external partners.
• Proficiency in Microsoft Office applications and experienceworking with databases, reporting systems, or student informationsystems.
• Ability to handle sensitive and confidential studentinformation appropriately
• Ability to maintain the security or integrity of criticalinfrastructure, which may include communications systems, computernetworks and systems, cybersecurity systems, electrical grid,hazardous waste treatment or water treatment system.

Preferred:

• Program-coordination experience in higher education, workforcedevelopment, veteran services, military-affiliated programming, ora grant-funded environment.
• Experience supporting veterans and active-duty servicemembers.
• Knowledge of military education benefits, military transcripts,and the challenges service members may experience whentransitioning into higher education and civilian employment.
• Familiarity with Prior Learning Assessment principles andpractices.
• Familiarity with the American Council on Education MilitaryGuide, military credit recommendations, credit-articulationprocesses, or competency-based education.
• Experience working with student information systems,case-management systems, data-tracking platforms, orgrant-reporting systems.
• Experience developing or supporting workforce pipelines,employer partnerships, community partnerships, or career-transitioninitiatives.
• Experience collecting, analyzing, and reporting participant andprogram-outcome data.

Working/Environmental Conditions

• Limited standing and/or walking.
• Handling light weight objects.
• Using or carrying equipment.
• Stoop, bend or lift.

Posting Supplemental Questions

1. * Do you have a Bachelor’s degree in education, publicadministration, workforce development, student affairs, businessadministration, social sciences, or a related field? A Master’sdegree in education, public administration, workforce development,student affairs, business administration, or a related field ispreferred.
   • Bachelor’s degree in education, public administration,workforce development, student affairs, business administration,social sciences, or a related field
   • Master’s degree in education, public administration,workforce development, student affairs, business administration, or a relatedfield
   • None of the above
2. * Do you have experience coordinating programs, projects, orstudent support services?
   • Yes
   • No
3. * Do you have program-coordination experience in highereducation, workforce development, veteran services,military-affiliated programming, or a grant-funded environment?
   • Yes
   • No
4. * Do you have experience supporting veterans and active-dutyservice members?
   • Yes
   • No
5. * Are you familiar with the American Council on EducationMilitary Guide, military credit recommendations,credit-articulation processes, or competency-based education?
   • Yes
   • No
6. * Do you have experience working with student informationsystems, case-management systems, data-tracking platforms, orgrant-reporting systems?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter/Letter of Application
3. Official Transcripts

Optional Documents

1. Other Document
2. Reference Letter 1
3. Reference Letter 2
4. Reference Letter 3

Close Date 10/06/2026

Open Until Filled (overrides close field) No

Special Instructions to Applicants Open to all applicants.

UA EEO Statement It is the policy of Texas Southern University to provide a workenvironment that is free from discrimination for all personsregardless of race, color, religion, sex, age, national origin,individuals with disability, sexual orientation, or protectedveteran status in its programs, activities, admissions oremployment policies. This policy of equal opportunity is strictlyobserved in all University employment-related activities such asadvertising, recruiting, interviewing, testing, employmenttraining, compensation, promotion, termination, and employmentbenefits. This policy expressly prohibits harassment anddiscrimination in employment based on race, color, religion,gender, gender identity, genetic history, national origin,individuals with disability, age, citizenship status, or protectedveteran status. This policy shall be adhered to in accordance withthe provisions of all applicable federal, state and local laws,including, but not limited to, Title VII of the Civil RightsAct.