College and Career Success Coach

State College of Florida, Manatee-Sarasota; Bradenton (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

State College of Florida, Manatee-Sarasota seeks a College and Career Success Coach to guide students through admissions, advisement, financial aid, and class scheduling. The role includes mentoring from admission to graduation and leveraging college technologies to support student success.

The coach will partner with Workforce Development for career-focused workshops and will serve as an academic advisor throughout the student life cycle.

Qualifications

• Bachelor’s degree and a minimum of one year experience in customer service, education, career counseling, crisis work, coaching or other related field required.
• Master’s degree preferred.

Responsibilities

• Proactively manages an assigned student caseload through continuous needs assessment and personalized timely solutions for student success.
• Develops plans with students to achieve academic and career goals in alignment with guided pathways.
• Collaborates with program managers and faculty to support students in their chosen programs.
• Ensures student success plans provide timely access to academic, financial, and personal support resources.

Skills

Customer service

Career counseling

Coaching

Education

Bachelor's degree

Master’s degree preferred

Job description

The College and Career Success Coach works with students to ensure they successfully achieve their educational goals. This position will provide holistic student support services and academic and career success coaching.

The Coach will guide students through the entire enrollment and advisement process which includes but is not limited to admissions, career and academic program counseling, financial aid, and class scheduling.

This position will serve as a mentor and coach throughout the entire student life cycle from admission to graduation.

The Coach engages a student through all available communication methods and is responsible for working with the team to effectively advance the success and retention of the college’s student population.

NOTE: Job descriptions and essential functions are subject to change due to advances in technology, utilization of workforce, and other factors which may impact the College’s need to modify position requirements.

This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214.

The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job.

Applicants may be asked to demonstrate any or all of the following duties:

1. Proactively manages an assigned student caseload through continuous needs assessment, evaluation of progress, anticipation of challenges, needed interventions, and creation of personalized, timely solutions required to ensure student success.
2. Develops a plan with prospective and current students to achieve their academic and career goals in alignment with the college’s guided pathways. Assists students in navigating the enrollment process, career exploration, and choice of academic major.
3. Partner with academic program managers, directors, and officials to understand and remain current on academic programs. Collaborate with program managers/directors to support students in their selected program of study.
4. Ensures student success plans allow for timely completion and access to resources for academic, financial, and/or personal support. Leverages all technologies for optimal student planning and customer service experience.
5. Maximizes student awareness and ability to earn all potential credentials, certificates, internships, and degrees within their pathway. Educates students on additional post-associate degree opportunities available at the college.
6. Partners with Workforce Development to facilitate career focused workshops and trainings to support students in a successful transition to employment and the workplace.
7. Serves as a coach, mentor, and academic advisor throughout the student life cycle. Teaches students to effectively utilize available college technologies and resources for success.
8. Identifies academically at-risk students and facilitates appropriate interventions in alignment with college policy and procedure as well as coordinates with college personnel to resolve personal and financial issues that are barriers to student success. Collaborates with faculty on individual student success strategies.
9. Promotes visibility of College and Career Success initiatives through outreach to students and faculty. Collaborates with faculty to promote courses and academic programs.
10. Builds trusting relationships with a diverse student population through personalized, constructive, engaging, motivating, and intentional interactions. Continuously evaluates processes, daily operations, and student interactions for efficiencies and improvements.
11. Provides exceptional customer service, leaving a positive impression of the college with each student; this includes responding promptly to voicemails, emails, and text messages in accordance with team guidelines. Communicates professionally with all constituencies.
12. Evaluates effectiveness of student engagement and prepares reports as needed for supervisors.
13. Maintains accurate student information, quantitative data analytics, and required qualitative insights in contact management systems. Notes should include clear, concise details outlining the conversations and appointment highlights.
14. Supports students facing difficult situations. Empathetically assesses the situation, creates an action plan with the student, and facilitates connecting the student with the appropriate resource.
15. Takes part in assigned strategic enrollment initiatives which include but are not limited to new student orientation, Guided Pathways initiatives, and First-Year Experience activities.
16. Performs additional duties as assigned by Student Services and Enrollment Management leadership.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor’s degree and a minimum of one year experience in customer service, education, career counseling, crisis work, coaching or other related field required. Master’s degree preferred.

Knowledge of college and higher education programs and curriculums a plus.

No supervisory experience required. Leadership experience preferred.

Strong written and verbal communication over a variety of mediums. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. Skilled at reading and interpreting complex information, talking with students and listening attentively.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram/chart, or schedule form.

Ability to retain and utilize large amounts of detailed information and quickly access and utilize additional information in the moment using multiple technologies and channels. Ability to juggle multiple tasks at once while remaining composed. Ability to work in a fast-paced environment. Demonstrate ability to work independently, meet deadlines, handle and prioritize simultaneous requests. Ability to maintain confidentiality.

Working knowledge of word processing, spreadsheets, email, Internet, and the ability to learn the College database software. Strong technical skills including the use of contact management software and mobile applications – ability to master and utilize technology platforms quickly.

None required.

Responsibility for People and Property: None required.

Responsibility for Communication:

• Internal Contacts: Routine contact with all levels of SCF faculty and staff; frequent contact with students and with other SCF administrative and support departments.
• External Contacts: Routine contact with vendors and other colleges; occasional contact with professional organizations, general public, and professionals appropriate for discipline.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasional exposed to outdoor weather conditions. Conditions equivalent to a normal office environment.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use manual dexterity and communicate. The employee is occasionally required to walk, reach with hands and arms and stoop, kneel, crouch or crawl, and lift and/or move up to ten (10) pounds. The vision requirements include the need for close, distance, color, and peripheral vision, depth perception and the ability to adjust focus.In addition to satisfactory performance on all of the essential job duties and responsibilities for this job, all State College of Florida, Manatee-Sarasota employees must fulfill the following basic performance expectations:

Each State College of Florida, Manatee-Sarasota employee is expected to know the College’s mission and goals.

All State College of Florida, Manatee-Sarasota employees will strive to provide outstanding service excellence to everyone they serve including students, the community, and fellow employees in accordance with Pride in Excellence standards as listed:

RESPECTFUL: Act in a courteous manner

Actively listen to gain full understanding

Demonstrate awareness of “everything speaks”

Show empathy and caring

RESPONSIVE: Approach people in an inviting and pleasing manner

Take ownership of actions and decisions

Plan, anticipate, and be forward thinking

Answer and return phone calls and emails

Use proper communication etiquette

Banish the phrase “not my job”

Provide assistance to all inquiries and follow through

ACCURATE: Do it right the first time

Be knowledgeable of product and how it interfaces with others

Ask probing questions

Use resources effectively and efficiently

COLLABORATIVE: Participate in teams

Develop team skill sets

Learn available resources to be responsive to your constituents

Develop internal and/or external connections

Grooming and Appearance: State College of Florida, Manatee-Sarasota employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.

Safety Awareness: State College of Florida, Manatee-Sarasota employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided.

Attendance Standards: State College of Florida, Manatee-Sarasota employees are expected to attend their work assignments and schedules at all times, in accordance with College Rules and Procedures.

Training: State College of Florida, Manatee-Sarasota employees are expected to attend College-provided training sessions and meetings when deemed necessary.

Continuous Improvement: State College of Florida, Manatee-Sarasota employees are expected to give attention to continuous assessment and improvement of the position’s assigned set of duties and responsibilities.