Collectors Clubhouse Ambassador

DICK'S Sporting Goods, Inc.; Mobile (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

DICK'S Sporting Goods is seeking team members to deliver exceptional athlete-focused service in a fast-paced store environment. You will build rapport with collectors, tailor experiences, and promote products while maintaining store standards and product knowledge.

Ideal candidates have 1-3 years of retail or sales experience, familiarity with collectors' communities, and a proactive approach to merchandising and inventory management.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years experience in a similar role.
• Active card collectors preferred.

Responsibilities

• Build rapport within the collector community and with athletes.
• Engage in selling and service behaviors to provide an outstanding store experience.
• Follow market trends, events, and social media to engage athletes in-store and beyond.
• Use inventory apps to manage on-hand and inbound inventory accurately.
• Assist with product launches and visual merchandising per clubhouse standards.
• Leverage data to identify sales trends and opportunities in Collectors Clubhouse.

Skills

Customer service

Sales experience

Stock management

Education

High School Diploma or Equivalent

Tools

StockIt

ReceiveIt

SIM dashboard

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Job Duties & Responsibilities

Essential Job Functions:

• Build rapport within the collector community, specifically with other collectors of all genres and levels.
• Meets the athlete where they are in their collecting journey, creating a tailored and unparalleled Athlete service experience.
• Engage in selling and service behaviors by providing athletes with outstanding store experience including greeting athletes, providing a variety of accessories, sharing product knowledge etc.
• Follows market trends, local events, and social media awareness that engages the athlete in and out of the store.
• Understands what impacts card values such as condition, demand and rarity.
• Using inventory movement apps such as StockIt, ReceiveIt and SIM dashboard to accurately manage on hand and in bound inventory.
• Responsible for the management and action of Homeplate tasks to include coordinating new product launches.
• Ensure visual merchandising and presentation standards are executed by following established clubhouse sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Leverages data analysis to identify sales trends, top sellers, and opportunities in the Collectors Clubhouse.

Athlete Service:

• Ability to adjust visuals based on market trends (i.e. moving products seasonally).
• Leans on expertise of the industry to communicate why some items are better suited for certain athletes and align the athlete's needs to appropriate products (i.e., standard or elevated items).
• Adapts sales style appropriately and leverages in store technology when appropriate to gather insights that in turn help inform recommendations.
• Promotes an in-store experience by influencing athletes to \"Rip\" cards within Collectors Clubhouse.
• Acts as a trusted advisor of card collecting within the community.
• Ability to communicate Collector's Clubhouse policies and procedures with all athletes.

Miscellaneous:

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintains confidentiality of all Company information. Complies with all workplace safety programs.
• Attends onsite and offsite training (e.g. University series) to gain additional selling skills and knowledge.
• Supports the team with Store related Events.
• Perform other tasks as assigned by management.

QUALIFICATIONS:

• High School Diploma or Equivalent
• Level of Experience 1 - 3 Years
• Active card collectors preferred