Collector - Inbound

Linde Gas & Equipment; Ankeny (IA); On-site; USD 25,582 - 37,525; Full time

Job summary

Linde Gas & Equipment in Ankeny, IA, is hiring for the role of Collector – Inbound. The successful candidate will manage inbound phone calls from customers and process payments while resolving customer disputes. Preferred qualifications include over two years of experience in Credit & Collections and strong communication skills.

The position offers a pay range of $18.57 to $27.24 per hour, depending on experience and qualifications.

Qualifications

• More than two (2+) years of Credit & Collections experience.
• Experience handling inbound calls in a fast-paced environment.

Responsibilities

• Answer inbound phone calls from internal and external customers.
• Process payments and make credit release decisions.
• Refer customer disputes to field personnel for resolution.
• Create payment arrangements on delinquent accounts.
• Perform outbound collections calls.

Skills

Customer service skills

Effective verbal communication

Teamwork

Computer experience in Word and Excel

Handling inbound calls

Education

High School diploma / GED

Job description

Linde Gas & Equipment Inc.

Collector – Inbound (Ankeny, IA, United States)

Responsibilities:

• Answer inbound phone calls from internal and external customers.
• Process payments and make credit release decisions following procedures as stated in The Linde way.
• Refer customer disputes to field personnel for final resolution.
• Create payment arrangements on delinquent accounts.
• Perform outbound collections calls in support of credit release procedures.
• Escalate customer disputes and collections situations as necessary.
• Assist the team in meeting inbound service level standards.

Qualifications:

• High School diploma / GED required.
• More than two (2+) years of Credit & Collections experience.
• Experience handling inbound calls in a fast‑paced environment.
• Computer experience in Word and Excel.
• Excellent customer service skills and effective verbal communication skills.
• Ability to work successfully in a team environment.

Pay Range: $18.57 - $27.24

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.