Collections Manager

First Commerce Credit Union; Tallahassee (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Generous PTO and paid holidays

Employee assistance program

Career advancement opportunities

Referral bonus

Job summary

First Commerce Credit Union is seeking a strategic Collections Manager to lead the Collections Department, balancing regulatory compliance with member-focused solutions. The role encompasses strategy, operations, and performance management to strengthen financial well-being for members.

The ideal candidate has 5+ years in collections with 3+ years in leadership, knowledge of secured/unsecured lending, and strong data-driven decision-making.

Qualifications

• Bachelor's degree preferred in Business, Finance, or related field.
• Minimum 5 years of progressively responsible collections or default management experience.
• At least 3 years of leadership experience managing teams and driving performance.
• Experience with secured and unsecured consumer lending collections; real estate and commercial loan collections a plus.
• Strong understanding of collections regulations, bankruptcy processes, loss mitigation strategies, and recovery practices.
• Proven ability to analyze financial and operational data, identify trends, and implement effective solutions.
• Exceptional leadership, coaching, and employee development skills.
• Excellent communication, problem-solving, and relationship-building abilities.

Responsibilities

• Oversee the strategy, operations, and performance of the Collections Department, ensuring regulatory compliance.
• Lead and develop a high-performing collections team focused on reducing delinquency and losses.
• Direct collection operations, including extensions, modifications, repossessions, bankruptcies, and recovery efforts.
• Develop and execute strategies to drive portfolio performance while preserving member relationships.
• Analyze department performance, delinquency trends, and loss metrics to identify opportunities.
• Partner with Lending, Finance, Member Service, and leadership to achieve goals.
• Manage third-party agencies and service providers to maximize recovery outcomes.
• Prepare and present performance reports and strategic initiatives to senior leadership.

Skills

Leadership

Regulatory compliance

Collections strategy

Data analysis

Relationship building

Coaching

Communication

Education

Bachelor's degree in Business, Finance, or related field

Job description

Lead with Purpose. Protect Relationships. Drive Results.

Are you a strategic leader who understands that successful collections is about more than recovering dollars? Do you have a passion for balancing operational excellence, regulatory compliance, and member-focused solutions? First Commerce Credit Union is seeking an experienced and results-driven Collections Manager to lead our Collections team and help strengthen the financial well-being of our members while supporting the credit union's continued growth.

This is more than a collections leadership role. It's an opportunity to empower generations, transform communities, and lead a team dedicated to helping members navigate financial challenges with professionalism, empathy, and integrity.

What You'll Do:

As Collections Manager, you'll oversee the strategy, operations, and performance of the Collections Department while ensuring compliance with all regulatory requirements and FCCU standards. You'll:

• Lead and develop a high-performing collections team focused on delivering exceptional member service while reducing delinquency and losses.
• Direct all collection operations, including account extensions, modifications, repossessions, foreclosures, bankruptcies, loss mitigation, and recovery efforts.
• Develop and execute collection strategies that drive portfolio performance while preserving valuable member relationships.
• Analyze department performance, delinquency trends, and loss metrics to identify opportunities and improve results.
• Ensure compliance with federal and state regulations, NCUA guidelines, bankruptcy laws, and FCCU policies.
• Partner with Lending, Finance, Member Service, and executive leadership to achieve organizational goals.
• Manage third-party collection agencies, legal partners, and service providers to maximize effectiveness and recovery outcomes.
• Resolve complex member situations and operational challenges with professionalism and sound judgment.
• Prepare and present performance reports, recommendations, and strategic initiatives to senior leadership.
• Foster a culture of accountability, collaboration, continuous improvement, and service excellence.

What You Bring:

• Bachelor's degree in Business, Finance, or a related field preferred.
• Minimum of 5 years of progressively responsible collections or default management experience.
• At least 3 years of leadership experience managing teams and driving performance.
• Experience with secured and unsecured consumer lending collections; real estate and commercial loan collections experience is a plus.
• Strong understanding of collections regulations, bankruptcy processes, loss mitigation strategies, and recovery practices.
• Proven ability to analyze financial and operational data, identify trends, and implement effective solutions.
• Exceptional leadership, coaching, and employee development skills.
• Excellent communication, problem-solving, and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced, results-oriented environment.

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You:

We don't just talk about valuing our people - we show it. Here's what you can expect when you join our team:

• Competitive compensation that reflects your experience and impact
• Health, dental, and vision insurance to keep you and your family covered
• 401(k) with company match to help you build your future
• Generous PTO and paid holidays so you can recharge and enjoy life
• Employee assistance programs for life's unexpected moments
• Ongoing training and professional development to keep you sharp
• Clear career advancement opportunities within a growing organization
• A supportive team environment where your voice matters
• And yes - a $500 referral bonus when you help us find our next great hire!