Collector - Associate

Byram Healthcare Centers Inc; Illinois; Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is hiring a billing representative to service customer accounts, ensure timely remittance, and resolve billing issues. The role emphasizes accurate documentation in the ERP system, and effective communication with customers and insurance payers.

The position supports Accendra Health’s nationwide care network, with remote-friendly to hybrid and in-person opportunities, and a competitive hourly pay rate.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service or related experience preferred.
• Strong MS Office knowledge (Word, Excel, Outlook) and good communication.
• Ability to follow guidelines and provide feedback to leadership.

Responsibilities

• Service customers by accurately billing accounts and ensuring timely remittance.
• Follow-up with payers to facilitate uninterrupted cash flow.
• Maintain professional phone and email etiquette.
• Read and follow written and oral instructions.
• Answer questions from customers, clerical staff and insurers.
• Document activities in the ERP system accurately and timely.

Skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

ERP system

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated pay range for this position is $20 hourly.

Job Duties

• The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity.
• The representative will also follow-up with payers to facilitate uninterrupted cash flow.
• Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
• Ability to read, understand and follow oral and written instructions.
• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes.
• Documents activities in ERP system in an efficient accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Requirements

• High school diploma or equivalent
• 1+ years of customer service or related experience
• Working knowledge of Microsoft Office, particularly Word, Excel and Outlook
• Provide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts
• Conducts routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed

AccendraHealth Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.