Collector, Associate

Accendra Health; Richmond (VA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a remote US Billing Representative to service customer accounts, ensure timely remittance, and follow up with payers to maintain cash flow.

The role emphasizes excellent communication, accuracy in billing, and the ability to edit and resubmit claims, with proficiency in medical terminology and ERP systems. We offer a comprehensive benefits package and a nationwide telework-friendly environment.

Qualifications

• Excellent communication and phone/email etiquette required.
• Ability to read, understand, and follow instructions.
• Respond to questions from customers, clerical staff, and insurers.
• Identify and resolve patient billing complaints; handle collection calls.

Responsibilities

• Service customer needs by accurately billing accounts and assuring timely remittance.
• Follow-up with payers to facilitate uninterrupted cash flow.
• Edit and resubmit claims for payment.
• Prepare and review clean claims for submission to insurances.

Skills

Excellent communication

Phone and email etiquette

Strong telephone manner

Reading and following instructions

Customer query handling

Billing and accounts knowledge

Medical terminology & HCPC/ICD-9

ERP documentation

Microsoft Office (Word, Outlook)

Tools

ERP system

Microsoft Office

Job description

Remote - US

Full time

REQ_26_70660

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated salary range for this position is $20.00 hourly.

POSITION SUMMARY:

The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.

ESSENTIAL TASKS:

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette,
• Skilled in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes,
• Documents activities in ERP system in an efficient accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#ByramHealthcare

#AccendraHealth

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you’re interested in meaningful work with impact, explore our career opportunities - from remote-friendly to hybrid and in-person roles - and join us in our purpose of Bringing Care To Life.