Collector

EVERWISE CREDIT UNION; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Everwise Credit Union is seeking a Collector I to manage past due accounts, assist members with payment arrangements, and learn the collections process in a structured queue setup.

The role emphasizes empathy, accurate record-keeping, and collaboration with other departments to resolve issues and improve the collections workflow.

Qualifications

• Clear communication skills in verbal and written form.
• Ability to manage time and prioritize in a high-volume queue.
• Basic knowledge of credit evaluation and analyzing credit reports.
• Strong problem-solving abilities and critical thinking.
• High level of empathy and respect in member interactions.
• Ability to work independently and in a team.

Responsibilities

• Contact members with past due accounts to secure payment and resolve delinquencies.
• Evaluate financial conditions to suggest loan workout and relief options.
• Maintain accurate records of collection activities and interactions.
• Provide courteous, empathetic member experience during collections.
• Monitor workload in a structured queue-based call center.
• Analyze credit reports to assist in evaluating creditworthiness.
• Collaborate with departments to resolve issues and improve processes.
• Stay informed about the credit union's products, policies, and procedures.
• Take on additional responsibilities to support growth.

Skills

Clear communication

Time management

Credit evaluation

Problem solving

Empathy

Teamwork

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Job Description:

Position Summary:

Collector I impact the financial health of our organization by managing and collecting past due accounts. This role involves learning the collections process, working through a structured queue of accounts adhering to laws and regulations. The incumbent assists members in making payment arrangements, evaluating their financial conditions, and recommending appropriate loan workout and payment relief solutions. Collector I is responsible for each member's experience ensuring a well-hosted, empathetic, and respectful collection process.

Primary Responsibilities and Duties:

• Contact members with past due accounts via phone, email, and other communication channels to secure payment and resolve delinquencies.
• Evaluate members' financial conditions to recommend effective loan workout and payment relief solutions.
• Maintain detailed and accurate records of all collection activities and member interactions.
• Provide a courteous and empathetic experience for members during all collection activities.
• Monitor and manage workload in a structured queue-based call center environment.
• Analyze credit reports to assist in the evaluation of members' creditworthiness.
• Collaborate with other departments to resolve member issues and improve the collections process.
• Stay informed about the credit union's products, services, policies, and procedures.
• Assume additional responsibilities as required for the growth and advancement of Everwise.

Knowledge/Skills:

• Strong communication skills, both verbal and written.
• Ability to effectively manage time and prioritize tasks in a high-volume, queue-based environment.
• Basic knowledge of credit evaluation and the ability to analyze credit reports.
• Strong problem-solving skills and the ability to think critically.
• Proficiency with computer systems and Microsoft Office suite (e.g., Word, Excel, Outlook).
• High level of empathy and respect in interactions with members.
• Ability to work independently and as part of a team.

Minimum Requirements:

• High School Diploma or GED
• Previous work experience in collections, customer service, or a related field required

Everwise is an equal opportunity employer.

We are committed to creating an inclusive environment for all employees.

Company Culture

Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people's needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead - wherever you're going.

Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we've expanded our community beyond teachers.

Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest.

Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone - teenagers to retirees, business leaders to the under-served - feel more in control of their money and their future.

With every interaction, we seek to fulfill our purpose of helping people grow into their dreams.

Everwise is an equal opportunity employer.

We are committed to creating an inclusive environment for all employees.