Card Servicing Representative

EVERWISE CREDIT UNION; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Everwise Credit Union is seeking a Card Services Representative to manage card-related inquiries and processing. You will interact with members and staff by phone and email, handling adjustments, refunds, payoffs and research with accuracy and care.

This role supports compliant reporting to agencies and ongoing monitoring of credit card activities, while delivering high-touch service and adapting to evolving policies across our Midwest network.

Qualifications

• High school diploma or GED required.
• Experience in credit card services, banking or financial services preferred.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Handle card-related requests with members and employees via phone and email.
• Process requests for fees refunds, payment adjustments, card payoffs, and research.
• Ensure compliant credit card reporting to credit reporting agencies.
• Monitor reports for accuracy and policy compliance.
• Service consumer credit card accounts and related inquiries.
• Assume additional duties to support growth and service quality.

Skills

Data entry accuracy

Customer service

Verbal and written communication

Organizational skills

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Summary

The Card Services Representative performs a variety of duties for credit and debit card services. The incumbent will conduct maintenance, adjustments, disputes, report monitoring, payment processing, credit reporting, payoffs, document archival and retrieval. The Card Services Representative provides exceptional service to members employees, via telephone and email.

Primary Responsibilities and Duties

• Responsible for correspondence and communicating with members and employees over the telephone and email regarding card-related requests.
• Responsible for processing internal and external requests for processing/refunding fees, adjustment of payments, card payoffs, and research.
• Responsible for ensuring compliant credit card reporting to Credit Reporting Agencies.
• Assists in monitoring various reports to ensure accuracy and compliance with Everwise policies.
• Services consumer credit card accounts.
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills

• Transaction Reconciliation, highly accurate data entry skills and detail orientated in research are a necessity.
• Excellent human relations, verbal and written communication skills.
• Organizational skills and the ability to multi-task and prioritize the workload.
• Proficiency with computer systems and Microsoft Office suite (e.g., Word, Excel, Outlook).

Minimum Requirements

• High School Diploma or GED.
• Previous experience supporting credit card services, banking or financial services industry required.
• Recent lending experience preferred.

Everwise is an equal opportunity employer.

We are committed to creating an inclusive environment for all employees.

Everwise Credit Union puts people's needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead-wherever you're going. Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we've expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone-teenagers to retirees, business leaders to the under-served-feel more in control of their money and their future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.