Collector

St. Josephs Medical Center; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph Medical Center in Houston is seeking a Collector who reports to the Collections Manager. The role focuses on account resolution and collecting on patient receivables, with weekday shifts.

You will monitor insurance claims, identify and correct billing issues from EOBs, and work with patients and guarantors to secure payment. Strong communication and organizational skills are essential to ensure accurate account updates and compliance with hospital policies.

Qualifications

• Clear and concise verbal and written communication.
• Focus on customer relations and building trust.
• Ability to work with patients and guarantors.
• Proficiency in PC applications and billing systems.
• Understanding of organizational policies and procedures.
• Ability to perform basic mathematical calculations and balance figures.

Responsibilities

• Monitor insurance claims and contact insurers to resolve unpaid claims promptly.
• Identify coding or billing errors from EOBs and correct them quickly.
• Identify problem accounts and escalate as appropriate.
• Update patient accounts to reflect actions taken.
• Work with patients and guarantors to secure outstanding payments.
• Sort and file correspondence.
• Follow the Code of Conduct and Mission and Value Statement.
• Perform other duties as assigned.
• Support compliance program and uphold standards.

Skills

Communication

Customer orientation

Interpersonal skills

PC skills

Policies & Procedures

Basic math

Education

H.S. Diploma or GED

Job description

POSITION SUMMARY:

Under the direct supervision of the Collections Manager, the Collector is responsible for account resolution and collecting on account receivables.

SHIFT DETAILS:

• Weekdays

KEY RESPONSIBILITIES:

• Monitor insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner.


• Identify coding or billing problems from EOBs and work to correct the errors in a timely manner.


• Identify problem accounts and elevate as appropriate.


• Update the patient account record to identify actions taken on the account


• Work with patients and guarantors to secure payment on outstanding account balances.


• Sort and file correspondence.


• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".


• Other duties as assigned.


• Supportive of the compliance program set forth by St. Joseph Medical Center and demonstrated by:
  
  
  
  • Upholds the St. Joseph Medical Center Standards of Conduct and Corporate Compliance.
  
  
  • Adheres to and helps to enforce all compliance policies relevant to his/her area.
  
  
  • Assures timely compliance education as requested by the Regional Compliance and Safety Officer and/or through corporate initiatives.
  
  
  • Sets an example to all staff in their daily activities.
  
  

REQUIRED KNOWLEDGE & SKILLS:

• Communication - communicates clearly and concisely, verbally and in writing.


• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.


• Interpersonal skills - able to work effectively with other employees, patients and external parties.


• PC skills - demonstrates proficiency in PC applications as required.


• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.


• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled

• H.S. Diploma or G.E.D.


• At least one year of collections experience required.


• Relevant education may substitute experience requirement.

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world‑class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the journey.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non‑job‑related characteristic.