Collections Team Lead — Drive Performance & Growth

ADP, Inc.; Wichita (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Parental leave

Company lunch

Job summary

Nuvative is seeking a Collections Supervisor in Wichita, KS to lead a team of collection agents and drive performance while upholding excellent customer service. You will mentor, coach, and optimize processes to meet targets and ensure regulatory compliance.

The role emphasizes balancing assertiveness with empathy, developing strategies to recover debts, and maintaining positive customer relationships. A strong background in collections and leadership is essential.

Qualifications

• Four years of collections experience or two years of management experience in a related field.
• Strong leadership and decision-making skills.
• Excellent communication and customer service principles.

Responsibilities

• Lead, mentor, and coach a team of collection agents to achieve goals.
• Provide feedback and set expectations in regular meetings.
• Monitor KPIs and team performance against targets.
• Develop strategies to improve productivity and collections outcomes.
• Analyze data to identify trends and opportunities for improvement.
• Prepare regular performance reports for senior management.
• Ensure compliance with policies and regulatory requirements.
• Handle escalated customer issues with professionalism.

Skills

Collections management

Leadership

Customer service

Communication

Decision making

MS Office

Excel

Tools

Microsoft Office

Microsoft Excel

Job description

Nuvative is seeking a Collections Supervisor in Wichita, KS to lead a team of collection agents and drive performance while upholding excellent customer service. You will mentor, coach, and optimize processes to meet targets and ensure regulatory compliance.

The role emphasizes balancing assertiveness with empathy, developing strategies to recover debts, and maintaining positive customer relationships. A strong background in collections and leadership is essential.