Collections Support Specialist

Firstbank; Lexington (TN); On-site; USD 34,000 - 55,000; Full time

Job summary

Firstbank is seeking an administrative support professional to assist the special asset team in daily data entry and file management in Lexington, TN. The role involves creating and managing case files, coordinating notices, and supporting bankruptcy, foreclosure, and consumer collection processes.

The candidate should have strong organizational skills, attention to detail, and proficiency in Word, Excel, and Outlook.

Qualifications

• High school diploma or GED required.
• 2+ years in an administrative support role preferred.
• Experience using Microsoft Word, Excel, Outlook.
• Familiarity with collections processes or financial systems a plus but not required.

Responsibilities

• Assist bankruptcy team with filings and gathering documentation for external entities such as outside counsel, posting payments and uploading documents into database as well as assisting with notices and bankruptcy requests.
• Assist the foreclosure and repossession process by tracking legal correspondence and uploading documentation to files.
• Ensure borrower and other individuals receive time sensitive correspondence such as default letters, loss mitigation letters and packages; track and scan all outside communications with clients, attorneys and other parties to loan as part of the consumer collection process.
• Assist the Consumer Collection team in tracking outbound calls to borrowers to document the collection effort.
• Assist the special asset team on special projects or general department tasks.

Skills

Organizational skills

Multitasking

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Summary:

Assist the special asset team in daily department administrative and data entry tasks to support the efficient handling of creating and managing case files

Essential Duties and Responsibilities

• Support our bankruptcy team in creating new filings and gathering documentation for external entities such as outside counsel, posting payments and uploading documents into database as well as assisting with notices and bankruptcy requests.
• Assist the foreclosure and repossession process by tracking legal correspondence and uploading documentation to files.
• Ensure borrower and other individuals receive time sensitive correspondence such as default letters, loss mitigation letters and packages; track and scan all outside communications with clients, attorneys and other parties to loan as part of the consumer collection process.
• Assist the Consumer Collection team in tracking outbound calls to borrowers to document the collection effort.
• Assist the special asset team on special projects or general department tasks.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent GED
• 2+ years of experience in an administrative support role preferred
• Experience using Microsoft Word, Excel, Outlook
• Familiarity with collections processes or financial systems a plus but not required

Skills and Abilities

• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills.
• Attention to detail with a high level of accuracy in processing data and maintaining records.