Collections Supervisor

Nebraska Furniture Mart Inc.; Omaha (NE); On-site; USD 60,000 - 74,000; Full time

Job summary

Nebraska Furniture Mart Inc. in Omaha is seeking a Collections Supervisor to lead daily post-collection activities, manage a team, and drive recovery of balances while maintaining strong customer relationships and compliance. You will coach staff, monitor performance, and resolve escalated account issues with practical, customer-focused solutions.

This role may require nights or weekends based on business needs to meet departmental goals and ensure timely responses to customers.

Qualifications

• High School Diploma or GED preferred
• Bachelor’s degree in finance, accounting, or business-related fields preferred
• 2 years supervisory or leadership experience
• Computer knowledge to include Microsoft Office Applications
• Ability to enter data quickly and accurately
• Ability to work nights, weekends and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check

Responsibilities

• Review: Track collection goals and daily performance to ensure workflows are managed consistently, timely, and in compliance
• Collaborate: Work with internal departments to resolve escalated customer account issues and identify solutions that support NFM and the customer
• Support: Assist regularly in the staff queue line to promote timely customer response and identify workflow or resource needs within the department
• Guide: Act as a department resource for special programs, account exceptions, and system or process updates related to collections work
• Manage: Lead assigned projects that resolve account exceptions and data cleanup needs through personal follow-through or team delegation
• Oversee: Direct assigned special programs to ensure activities, account exceptions, and cleanup efforts are completed accurately and aligned with department goals

Skills

Leadership

Data entry

Team supervision

Customer relationship management

Education

Bachelor’s degree in finance, accounting, or business-related fields

High School Diploma or GED

Tools

Microsoft Office

Job description

Pay Range: $59,916 - 74,296 annually

Job Description: Your Piece of the Puzzle

As NFM’s Collections Supervisor, you’ll lead daily post-collection and collections activities while supporting a team focused on recovering outstanding balances, maintaining strong customer relationships, and driving consistent results. You’ll help ensure compliance, monitor performance, coach team members, and resolve escalated account issues with practical, customer-focused solutions.

Job Duties: A Day in the Life

• Review: Track collection goals and daily performance to ensure workflows are managed consistently, timely, and in compliance
• Collaborate: Work with internal departments to resolve escalated customer account issues and identify solutions that support NFM and the customer
• Support: Assist regularly in the staff queue line to promote timely customer response and identify workflow or resource needs within the department
• Guide: Act as a department resource for special programs, account exceptions, and system or process updates related to collections work
• Manage: Lead assigned projects that resolve account exceptions and data cleanup needs through personal follow-through or team delegation
• Oversee: Direct assigned special programs to ensure activities, account exceptions, and cleanup efforts are completed accurately and aligned with department goals

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• Bachelor’s degree in finance, accounting, or business-related fields preferred
• 2 years supervisory or leadership experience
• Computer knowledge to include Microsoft Office Applications
• Ability to enter data quickly and accurately
• Ability to work nights, weekends and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check