Collections Supervisor

Demant; Arlington Heights (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, prescription, and vis

24/7 virtual medical care

Employee Assistance Program

401(k) with company match

Company-paid life insurance

Supplemental insurance for family

Short-term and long-term disability

Pre-tax Health Savings Account and/or

Pet Insurance

Commuter accounts

Tech discount

Job summary

e3 Diagnostics is seeking a Collections Supervisor to lead a team of collections specialists in the Arlington Heights, IL region, ensuring timely collections and accurate reporting. The role involves coordinating with Customer Service and Accounts Receivable to resolve complex issues and improve cash flow.

You will supervise staff, conduct training, monitor performance, and prepare activity reports for the Controller. Travel up to 25% is required.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.
• Exceptional organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Supervise a team of collections specialists, providing guidance and training.
• Recruit, interview, hire, and train new staff members.
• Oversee the daily workflow of the collections team.
• Provide constructive and timely performance evaluations.
• Manage discipline and termination of employees in accordance with company policy.
• Perform other related duties as assigned.
• Prepare reports on collections activities for review by the Controller.
• Collaborate with other teams to resolve complex account issues.
• Reduce overall past due account balances for corporate/national accounts.
• Maintain accounts receivable records to ensure aging is up to date.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Analytical skills

Supervisory skills

Leadership

Task prioritization

MS Office

Navision

Education

High school diploma

Associate’s degree

Certification preferred

Tools

Navision

Microsoft Office

Job description

Overview

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a Collections Supervisor to join our team in the regional office in Arlington Heights IL/Soon to be Itasca IL in 2027. The Collections Supervisor will be responsible for developing methods to manage and collect outstanding receivables. The Supervisor will oversee and assist collections specialists in the performance of their job duties such as collecting on past due accounts and collaborating with customers to resolve any collections disputes.

Compensation

$65-75K depending on experience.

Full-time benefits include

• Medical, dental, prescription, and vision benefits


• 24/7 virtual medical care


• Employee Assistance Program for you and your family


• 401(k) with company match


• Company-paid life insurance


• Supplemental insurance for yourself, your spouse/partner, and your children


• Short-term and long-term disability insurance


• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care and/or Dependent Care


• Pet Insurance


• Commuter accounts


• Employee Perks (tech discount)

Responsibilities

Supervisory Responsibilities

• Supervise a team of collections specialists, providing guidance and training.


• Recruit, interview, hire, and train new staff members.


• Oversee the daily workflow of the collections team.


• Provide constructive and timely performance evaluations.


• Manage discipline and termination of employees in accordance with company policy.


• Perform other related duties as assigned.

Duties/Responsibilities

• Prepare reports on collections activities for review by the Controller.


• Collaborate with other teams (e.g. Customer Service, Accounts Receivable/Cash App) to resolve complex account issues.


• Reduce overall past due account balances for corporate/national accounts.


• Perform reconciliation of payments and customer accounts and communicate discrepancies to management team, identify slow-paying customers, and identify collection candidates.


• Become expert in our OneDiagnostic computer system (Navision) while responding to customers and field sales teams.


• Provide excellent customer service with face-to-face, verbal, and written communication while working in a collaborative and team environment.


• Gather and verify invoices for appropriate documentation prior to payment.


• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.


• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail.


• Support other accounting and finance team members with credit rebills.


• Exercise integrity and confidentiality in financial reporting and comply with national and local financial requirements.


• All other duties as assigned.

Qualifications

• Excellent verbal and written communication skills.


• Outstanding interpersonal and customer service skills.


• Exceptional organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.


• Strong analytical and problem-solving skills.


• Strong supervisory and leadership skills.


• Ability to prioritize tasks and to delegate them when appropriate.


• Ability to function well in a high-paced and at times stressful environment.


• Proficient with Microsoft Office Suite or related software.

Education and Experience

• High school diploma or equivalent required.


• Associate’s degree in a related field; and five years of experience in a related field; or an equivalent combination of education, training, and experience.


• At least two years’ experience in a management or supervisory role.


• Field credentials or certification preferred.

Travel

• This position is subject to travel up to 25% of the time.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.


• Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.


• Must be able to lift up to 25 pounds at times.

Pre-Employment Requirements

• Clear background check including criminal history and education verification.

e3 Diagnostics is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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