Collections Specialty Services Team Lead

Randolph-Brooks Federal Credit Union; San Antonio (TX); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

401(k) with matching incentives - up ~

Medical, vision and dental benefits

Tuition reimbursement

Life insurance

Résumé du poste

Randolph-Brooks Federal Credit Union is seeking a Collections Specialty Services Team Lead to manage a cross-functional group, including Bankruptcy, Mortgage, and CLA, ensuring compliance and process accuracy. The role includes coaching staff, improving member experience, and aligning operations with RBFCU policies.

The position offers a hybrid work arrangement after training, with opportunities for professional development and a Spanish/English certification differential upon completion.

Qualifications

• Must have strong communication, organization, interpersonal, and technical skills.
• Minimum three years of financial institution experience.
• Minimum three years of supervisory/management experience.
• Must be able to multi task and manage time effectively with close attention to detail.
• Flexible Monday through Saturday schedule and willingness to travel for leadership growth.

Responsabilités

• Oversee operations of the Specialty Services group including Bankruptcy, Mortgage, Commercial/SBA and CLA to ensure compliance with procedures and laws.
• Coach, develop, and direct the work of department employees to meet KPI goals and promote growth.
• Manage HR tasks such as timecards approval, training assignments, and coaching or documentation for accountability.
• Coordinate with other departments, branches, and vendors to maintain strong relationships.
• Prepare and present reports and opportunities for improvement to senior management.

Connaissances

Communication

Organization

Interpersonal skills

Technical skills

Supervisory experience

Leadership

Formation

High School Diploma or GED

Description du poste

Job Description and Requirements The Collections Specialty Services Team Lead will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 IKEA-RBFCU Pkwy., Live Oak, Texas 78233. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided) Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Collections Specialty Services Team Lead will oversee operations of the Specialty Services group which includes Bankruptcy, Mortgage, Commercial/SBA and Consumer Loan Assistance (CLA), to ensure compliance and accuracy according to applicable procedures and regulatory laws. They will conduct coaching and development sessions with representatives to identify opportunities in product education, member experience and employee growth. The Team Lead will assist department management with daily activities, ensuring efficient and effective department operations, oversee internal operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures. As well as coordinate and maintain records and performance reporting on all specialty services functions and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union.

Essential Functions and Responsibilities:

Maintain operational and overall process knowledge of Specialty teams to include reporting and trend acknowledgment. Maintain overriding authority to supervise and assist employees with member and departmental related escalations or resolutions Coach, develop, oversee, meet on and direct the work of department employees to create a cohesive environment and ensure assigned personnel meet and/or exceed the standards goals within the department for position based off established KPI's. Maintain team morale and culture through team and individual recognition, identifying opportunities for promotion, and creating events to support employee’s morale and team cohesion. Manage all HR related items such as approving and authorizing timecards, assigning training to personnel to ensure all hold expected knowledge, and personnel issues by providing coaching, counseling and/or documentation to maintain accountability of employees. Present and communicate challenges and areas of opportunity for successes of internal departments and senior management via in-person presentations and/or virtual meetings. Work directly with other internal departments, branches, and vendors to build and maintain strong departmental and branch relationships. All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Requirements:

• High School Diploma or G.E.D.
• Minimum three years of financial institution experience
• Minimum three years of supervisory/management experience
• Must have strong communication, organization, interpersonal, and technical skills
• Must have ability to multi task and manage time effectively with close attention to detail
• Ability to accept ownership and adapt to needs of department
• Ability to self-initiate and apply logic to problem solve with few concrete variables
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Attendance and promptness is pertinent
• Must be able to work a flexible Monday through Saturday schedule
• Availability to travel for ongoing leadership growth
• Knowledge of all applications needed to oversee team
• Preferred: Experience in Bankruptcy, Collections, Asset Re-marketing, detailed comprehension of Bankruptcy, foreclosure and repossession processes and over all Collection laws

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Career at RBFCU Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile® app. Recognized for financial stability, our credit union has consistently received the highest ratings of "Five Star" and "Superior" from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level.

Benefits:

• 401(k) with matching incentives - up to 10 percent Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance