Branch Manager - San Marcos

Randolph-Brooks Federal Credit Union; San Marcos (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with matching incentives

Competitive pay

Medical, vision, and dental benefits

Tuition reimbursement

Life insurance

FSA/HSA and dependent care options

Paid time off

Parental leave

Job summary

Randolph-Brooks Federal Credit Union is seeking an AVP/Branch Manager for the San Marcos branch to oversee operations, staff development, and achievement of member service goals. You will ensure procedures align with policy and drive branch performance while mitigating risk, reporting to the Regional VP.

The role requires leadership, deep knowledge of financial regulations, and a commitment to excellent member service.

Qualifications

• High School Diploma or GED is required.
• Minimum of five years of financial institution experience.
• Minimum of three years of branch operations supervisory/management experience.
• Proven track record of managing branch risk and developing relationships.
• Ability to analyze, develop, and improve processes and system/product architecture.
• Excellent time management and organizational skills; meet deadlines.

Responsibilities

• Generate and monitor internal controls to ensure compliance with regulations while maintaining efficiency.
• Direct branch operations to ensure quality service and compliant sales programs.
• Refine and implement best practices to optimize performance and compliance.
• Define and deliver branch activities with governance, metrics, and production quality.
• Review branch statistics to assess risk and ensure policy adherence; mitigate risks.

Skills

Branch management

Leadership

Teamwork

Analytics

Process improvement

Communication

Time management

PC proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Internet Explorer

Job description

Job Description and Requirements

The RBFCU Branch Operations Team is seeking a full time AVP/Branch Manager for our San Marcos branch. The AVP/Branch Manager is ultimately accountable for branch operations, staff development, performance goals and achieving quality and timely member service. The AVP/Branch Manager will ensure that procedures and practices are in alignment with credit union expectations and meet policy guidelines; oversee branch processes and manage quality for all branch functions; analyze the branch statistics to ensure that the credit union minimizes branch risk while still maximizing potential business opportunities; lead and provide guidance in performing branch operational and financial performance; adhere to compliance management and improve branch operations by providing coaching and leadership. In addition, the AVP/Branch Manager will work closely with their Regional VP to ensure all standards are met or exceeded. The San Marcos branch is located at: 1203 Thorpe Lane San Marcos, TX 78666

Essential Functions and Responsibilities

• Generate and monitor internal controls to ensure compliance with state and federal regulations while maintaining operational efficiency.
• Direct the operations of each branch to ensure quality service levels to include compliance strategies and sales program.
• Continuously refine and implement best practices to optimize branch performance and compliance.
• Define and deliver branch activities to establish effective governance, metrics, and production quality.
• Review branch statistics to assess risk, ensure adherence to policies and procedures, and identify opportunities for risk mitigation.
• Analyze and respond to QA audit risk findings, processes, controls and oversee fraud risks associated with branch operations, to include Member XP surveys, staff activity reports and any other branch related report.
• Assist with complaint resolution according to applicable state and federal regulations.
• Ensure all business operations are conducted in a professional and timely manner to maintain high standards of member service and satisfaction.
• Promote a member-centric approach to drive excellent service delivery and operational efficiency.
• Effectively managing branch volumes by expediting processing activities and ensuring smooth operations.
• Monitor branch decisions for expediency and soundness, ensuring timely and accurate resolutions while maintaining high standards of service quality.
• Assess facilities and property to identify necessary improvements or repairs.
• Coordinate the required resources and services to ensure timely and effective completion of maintenance and enhancement projects.
• Utilize strong interpersonal and technical skills to lead or participate in projects.
• Provide input on best practices for development and implementation of new systems, programs, products or services.
• Lead staff development initiatives by conducting coaching and growth sessions for branch staff.
• Identify individual strengths and areas for improvement through shadowing and one-on-one documented feedback sessions, fostering professional development and performance enhancement.
• Promote professional growth by engaging in interdepartmental collaborations to improve processes and eliminate inefficiencies or risk.
• Compile and present branch statistics, performance data, and other relevant information for meetings and presentations.
• Ensure accurate and insightful reporting to support decision-making and branch performance evaluations.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements

• High School Diploma or GED
• Minimum of five years of financial institution experience
• Minimum of three years of branch operations supervisory/management experience
• Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk
• Teamwork and dedication to develop strong working relationships within the organization
• Ability to analyze, develop, manage and improve processes and system/product architecture
• Excellent time management, organizational, problem solving skills and ability to meet deadlines
• Must be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment
• Ability/desire to work well in a team environment and develop strong working relationships with external parties
• Must have the ability to clearly communicate effectively verbally and in writing
• Attendance and promptness is pertinent, must be able to work a flexible Monday through Saturday schedule and cover staffing at any location within their respective region if a business need arises
• Branch Managers are subject to branch transfers
• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Careers at RBFCU

Established in 1952, Randolph-Brooks Federal Credit Union is a full service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile app. Recognized for financial stability, our credit union has consistently received the highest ratings of "Five Star" and "Superior" from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level.

Our Benefits

RBFCU is proud to offer a comprehensive benefits package, including:

• 401(k) with matching incentives - up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave

Company-paid benefits include:

• Long-term disability
• Basic life insurance
• Wellness program
• Credit-monitoring service
• Employee assistance program
• Training and volunteer opportunities