Float Kerrville/Boerne Region - Branch Member Service Representative - Full Time

Randolph-Brooks Federal Credit Union; Kerrville (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Randolph-Brooks Federal Credit Union is seeking a full-time Branch Member Service Representative Float for Kerrville and Boerne locations starting at $20.00 per hour. Bilingual certification can add $2 per hour.

The role blends Teller and Personal Banker duties and requires flexibility to cover multiple branches in the region. You will engage with members to identify needs, educate on financial products, and help safeguard deposits from fraud while upholding RBFCU standards and learning and

Qualifications

• Excellent communication and interpersonal skills.
• Bilingual in English/Spanish preferred.
• Six months of work experience in a financial institution, customer service or sales preferred.

Responsibilities

• Provide courteous, professional service to members and prospective members.
• Process transactions in person, video conference, drive-thru, and telephonic channels.
• Maintain control of cash and negotiable instruments per policy and law.
• Engage members through needs-based conversations and educate on products and services.
• Support sales culture and branch standards with accountability to performance expectations.
• Handle calls for the Member Service Center as a Branch Reservist when needed.
• Assess deposits for potential fraud and impersonation to mitigate losses.
• Assist with opening, updating, and closing accounts within RBFCU rules.
• Prepare teller reports and guide members as requested.
• Maintain safety and security procedures and report unsafe conditions.

Skills

Communication skills

Interpersonal skills

Bilingual English/Spanish

Customer service

Problem solving

Education

High School diploma or GED

Job description

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative Float for our Kerrville and Boerne locations starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. Candidates selected for this position must be able to work at all of our Boerne/Kerrville branch locations until a permanent location within the region becomes available to meet our growing staffing needs. Branch locations include: Kerrville and Boerne As a Branch Member Service Representative (MSR) Float you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
• Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
• Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
• Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
• Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
• Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare various teller reports, and escort members into designated areas when requested.
• Observe safety and security procedures, and report potentially unsafe conditions.
• Maintain the ability to train and work at any branch within the respective region depending on business need.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements

• High School diploma or GED
• Six months of work experience (financial institution, customer service or sales experience preferred)
• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
• Excellent communication and interpersonal skills
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
• Proficient in utilizing PC, software and other office equipment
• Ability to sit or stand for extended periods of time
• Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly
• Preferred: Bilingual (English/Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Careers at RBFCU Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile® app. Recognized for financial stability, our credit union has consistently received the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level.

Our Benefits

RBFCU is proud to offer a comprehensive benefits package, including:

• 401(k) with matching incentives — up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave

Company-paid benefits include:

• Long-term disability
• Basic life insurance
• Wellness program
• Credit-monitoring service
• Employee assistance program
• Training and volunteer opportunities