Collections Specialist - Legal

Gulf Coast Bank and Trust Company; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Gulf Coast Bank & Trust Company in Celebration, FL is seeking a full-time past-due collections professional to support all divisions. The role involves working in-person with attorneys, staff, clients, and debtors to resolve significant matters while maximizing recovery under existing policies.

The candidate should have 3+ years of collections and legal-department experience, strong negotiation skills, and comfort with detailed reporting and deadlines.

Qualifications

• 3+ years related work experience in legal department of a financial institution, or law firm representing financial institutions, preferred.
• 3+ years of experience in collections and management of troubled assets, preferred.
• Strong analytical skills, problem solving, and negotiation skills are required.
• Must be performance driven and flexible.
• Accustomed to detail reporting within legal and accounting guidelines.

Responsibilities

• Manage assigned accounts to maximize recovery within the constraints of the existing legal and economic parameters.
• Communicate with debtors and others to obtain any information needed for past due accounts.
• Communicate with attorneys, collections specialists, and other outside personnel assisting with collections and liquidation efforts.
• Report on status of each account to supervisor, including preparation of periodic status updates.
• Prepare demand letters, pleadings, and agreements using Legal Department forms.
• Follow up by phone and email with borrowers and account debtors regarding demand letters and defaulted accounts.
• Review and generate reports using internal portfolio management systems.
• Assist with negotiation of monetary resolutions with clients, account debtors, and third parties.
• Research account and asset information necessary to collect.
• Provide prompt and responsive direction to operational personnel while handling multiple issues in a deadline-intensive environments.

Education

High school diploma or equivalency

Job description

Summary

The successful candidate will support all of GCBT’s divisions in past due collections using established policies and procedures to manage risk while maximizing return. The candidate will interact with attorneys, internal staff, clients, account debtors, and others to resolve matters of significance.

Full-time

This position is considered to be in-person at our offices located in Celebration, FL.

Responsibilities

• Manage assigned accounts to maximize recovery within the constraints of the existing legal and economic parameters.
• Communicate with debtors and others to obtain any information needed for past due accounts.
• Communicate with attorneys, collections specialists, and other outside personnel assisting with collections and liquidation efforts.
• Report on status of each account to supervisor, including preparation of periodic status updates.
• Prepare demand letters, pleadings, and agreements using Legal Department forms.
• Follow up by phone and email with borrowers and account debtors regarding demand letters and defaulted accounts.
• Review and generate reports using internal portfolio management systems.
• Assist with negotiation of monetary resolutions with clients, account debtors, and third parties.
• Research account and asset information necessary to collect.
• Provide prompt and responsive direction to operational personnel while handling multiple issues in a deadline-intensive environments.

Requirements

• High school diploma or equivalency required; Bachelor’s Degree preferred.
• 3+ years related work experience in legal department of a financial institution, or law firm representing financial institutions, preferred.
• 3+ years of experience in collections and management of troubled assets, preferred.
• Strong analytical skills, problem solving, and negotiation skills are required.
• Must be performance driven and flexible.
• Accustomed to detail reporting within legal and accounting guidelines.
• Experience in commercial finance such as invoice factoring, asset-based lending, purchase order financing is a plus.
• Experience with portfolio management systems such as FactorSoft, Cadence, or WinFactor is a plus.
• Litigation experience is a plus.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.