Collections Specialist I — Solve Payments, Help Customers

German American Bank; Owensboro (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision, STD, LTD,Life

Paid time off

Education Assistance Program

Parental bonding leave

Wellness benefits

Service awards

401(k) match

Stock purchase plan

Discounts

Free checking account

Job summary

German American Bank is seeking a Collections Specialist I to work at the Owensboro Downtown location. You’ll contact customers with past-due accounts, discuss payment options, and document conversations to resolve delinquencies.

You’ll research issues and collaborate with teammates to find solutions while maintaining professionalism and empathy. The role requires strong communication, attention to detail, and the ability to work independently as part of a team.

Qualifications

• Ability to communicate effectively and professionally, written and verbal.
• Ability to work with speed and accuracy, grasp technical information quickly.
• Comfortable working independently and as part of a team.

Responsibilities

• Reach out to customers with past-due accounts and discuss payment options.
• Document conversations and gather information to determine root causes.
• Research payment issues and review credit reports as needed.
• Collaborate with teammates to handle complex cases while staying professional.

Skills

Communication

Problem solving

Attention to detail

Teamwork

Independent work

Tools

Microsoft Word

Microsoft Excel

Job description

German American Bank is seeking a Collections Specialist I to work at the Owensboro Downtown location. You’ll contact customers with past-due accounts, discuss payment options, and document conversations to resolve delinquencies.

You’ll research issues and collaborate with teammates to find solutions while maintaining professionalism and empathy. The role requires strong communication, attention to detail, and the ability to work independently as part of a team.