Collections Specialist: AR & Dunning Optimization

Talentify; Somerville (MA); On-site; USD 56,000 - 68,000; Full time

Job summary

SmartBear in Somerville, MA is seeking a Collections Specialist to manage a portfolio of customer accounts and drive timely payments through professional collections activity.

You will review accounts receivable aging, identify past-due balances, and collaborate with Sales, Licensing, and other teams to resolve issues while maintaining accurate records and contributing to AR reporting and metrics.

Qualifications

• 3+ years in collections, accounts receivable, or similar customer-facing financial role; B2B collections experience preferred.
• Strong organizational and time-management skills, able to manage a portfolio and priorities independently.
• Excellent written and verbal communication, professional and persistent follow-up, cross-functional relationship-building.

Responsibilities

• Manage a portfolio of customer accounts, follow up on outstanding receivables, and communicate invoices and payment status.
• Review AR aging, identify past-due balances, prioritize collection activity based on risk and impact.
• Research delayed payments, identify root causes, and collaborate with Sales, Licensing, and other stakeholders to resolve issues.
• Maintain records of collection activity, disputes, commitments, and escalations; support AR reporting and aging analysis.
• Manage and optimize dunning parameters and automated collection workflows, including rules, timing, and escalation criteria; evaluate performance and adjust.
• Identify recurring collection challenges and gaps, and develop practical solutions to improve collection effectiveness and customer experience.

Skills

Collections

Customer communications

ERP/CRM software

Excel / spreadsheets

Job description

SmartBear in Somerville, MA is seeking a Collections Specialist to manage a portfolio of customer accounts and drive timely payments through professional collections activity.

You will review accounts receivable aging, identify past-due balances, and collaborate with Sales, Licensing, and other teams to resolve issues while maintaining accurate records and contributing to AR reporting and metrics.