Collections Specialist

eClinicalWorks; Westborough (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Flexible Spending Account

Job summary

eClinicalWorks, a leading healthcare IT company, seeks a Collections Specialist to manage accounts receivable from customers and vendors, resolve disputes, and reduce outstanding balances. You will document activities and collaborate with teams to improve cash flow and customer relationships.

The role requires a Bachelor’s degree (Master’s preferred), 3+ years AR/billing experience, and familiarity with Sage MAS 500 and BillTrust Invoice Gateway.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 3+ years AR/billing experience required.
• Sage MAS 500 experience required.
• Experience with BillTrust Invoice Gateway and Sage MAS 500 preferred.

Responsibilities

• Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal.
• Documenting daily collections activity allowing other team members to support collection efforts across all accounts.
• Researching & resolving account disputes and billing discrepancies, building long term business relationships.
• Performing account/payment reconciliations.
• Monitor account collection inquiries through Support Cases.
• Identify delinquent accounts, reducing active support and licensing creating and monitoring internal tasks.
• Discuss payment plan/arrangement.
• Educate customers on Invoice Portal for Self Service and Payment Options.
• Responding to credit inquiries from external clients.
• Perform other job duties as assigned

Skills

Problem resolution

Discretion with clients

Computer skills

Education

Bachelor’s Degree

Master’s Degree preferred

Major in Business Administration preferred

Tools

Sage MAS 500

BillTrust Invoice Gateway

Automated AR software

Job description

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment.

Position Overview

The Collections Specialist position is responsible for managing and collecting all of the outstanding accounts receivables from customers and vendors. In addition, they are responsible for resolving customer issues/concerns and reducing the amount of accounts receivables.

Job Functions/Responsibilities

• Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal.
• Documenting daily collections activity allowing other eClinicalWorks Team Members ability to support collection efforts across all accounts.
• Researching & resolving account disputes and billing discrepancies, building long term business relationships.
• Performing account/payment reconciliations.
• Monitor account collection inquires through Support Cases.
• Identify delinquent accounts, reducing active support and licensing creating and monitoring internal tasks.
• Discuss payment plan/arrangement.
• Educate customers on Invoice Portal for Self Service and Payment Options.
• Responding to credit inquiries from external clients.
• Perform other job duties as assigned

Experience/Education Requirements

• Bachelor’s Degree required; Master’s Degree preferred
• Major in Business Administration is preferred
• 3+ years previous A/R or billing experience is required
• Sage Mas 500 experience is required
• Experience with an automated Accounts Receivable and Collections Software system, BillTrust Invoice Gateway, and Sage Mas 500 experience is preferred
• Project/Contract knowledge is preferred

Other Skills/Abilities

• Problem resolution skills
• Ability to use individual discretion while dealing with clients
• Problem resolving, computer skills

Compensation

Salary Range - $50,000-55,000 USD

This role will receive a competitive salary and benefits. The salary for employees hired into this role will be aligned with the range above, exclusive of potential bonuses. If you are hired, your base salary will be determined based on factors such as professional background, skills, education, and experience.

eClinicalWorks offers a rich suite of benefits which include the following:

• eighteen days of Paid Time Off per year which scales based on tenure
• nine Paid Holidays and one Floating Holiday
• insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
• 401(k) plan with a Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• limited personal leave
• additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet)
• genetic testing
• legal plan
• supplemental accidental death and dismemberment
• an annual discretionary bonus for eligible employees

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.