Collections Specialist

CooperCompanies; Victor (AR); On-site; USD 32,000 - 38,000; Full time

Job summary

CooperVision in Victor, NY, is hiring a Collections Specialist to manage past-due invoices and basic disputes, ensuring accurate documentation and strong customer service. You will support aging reports, audits, and daily ERP/Microsoft Office tasks in a global GBS environment.

The role requires an Associate’s degree and 0–2 years AR/collections experience, with keen attention to detail and excellent time management. On-site work five days a week with competitive hourly pay.

Qualifications

• Associate’s degree in Accounting, Business or equivalent.
• 0–2 years AR/collections experience.
• Proficient in Microsoft Office Suite.
• ERP experience with Oracle or Microsoft Dynamics.
• Strong attention to detail.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.

Responsibilities

• Contact customers regarding past-due invoices and document efforts.
• Assist in resolving basic billing disputes and escalate complex issues.
• Monitor aging reports and follow up on overdue balances.
• Respond to inquiries promptly and maintain customer relationships.
• Identify opportunities to streamline workflows and improve efficiency.
• Perform additional duties as assigned by the Collections Supervisor.

Skills

Attention to detail

Time management

Communication

Organizational skills

Customer service

Education

Associate’s degree in Accounting, Business or equivalent experience

Tools

Oracle ERP

Microsoft Dynamics ERP

Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

• This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
• This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance

Job Summary

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

Key Responsibilities

• Collections Activities: Contact customers regarding past-due invoices; document collection efforts accurately.
• Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
• Aging Report Review: Monitor assigned accounts and follow up on overdue balances.
• Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers.
• Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
• Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor.

• Associate’s degree in Accounting, Business or equivalent experience (preferred).
• 0-2 years of AR/collections experience (entry-level).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.
• Ability to work in a fast-paced Global Business Services environment.
• Proficiency in Microsoft Excel and ERP systems.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.90 and $27.89 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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