Collections Specialist

phoebehealth; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Phoebe Putney Memorial Hospital is seeking a Collections Specialist to manage accounts receivable for self-pay and related collections activities. You will resolve customer concerns and work to reduce self-pay delinquency.

Key duties include applying collection laws, reviewing accounts, and communicating with patients to secure payments while maintaining high quality customer service. Prior experience in healthcare collections is preferred.

Qualifications

• High School Diploma or GED is required.
• Associate's Degree in Business or Healthcare is preferred.
• 1 year experience in collections within healthcare is required.

Responsibilities

• Understand collection laws and payer issues.
• Utilize applicable directives to secure payment for the organization.
• Review and monitor accounts for collection efforts with good customer service.
• Collect payments per hospital policies.
• Identify issues causing delinquency and report to supervisor.
• Mail or fax correspondence to facilitate account resolution.
• Locate and monitor overdue accounts using collection software.
• Manage a portfolio as the single point of contact and meet performance goals.
• Demonstrate math, problem-solving, and analytical skills.
• Negotiate and persuade effectively.

Skills

Negotiation

Analytical

Investigative

Education

High School Diploma or GED

Associate's Degree in Business/Healthcare

Tools

Collection software

Predictive dialer

Job description

Job Number: 34860

Location:

Phoebe Putney Memorial Hospital

Street Address: 417 W 3rd Ave

City, State: Albany, Georgia

Zip Code: 31701

Department: PPHM PATIENT ACCOUNTING

Shift: First Shift

Job Type: Full time

Posted Date: 2026-09-17

Job Description Summary

Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and reducing the self-pay account receivable delinquency.

Essential Functions

• Understanding of collection laws as well as insurance payer and collection issues.
• Utilizes available statutory and regulatory directives to secure payment for the organization.
• Timely review and monitor assigned accounts for collection efforts while providing good customer service.
• Collect payments in accordance with health system policies.
• Identify issues or concerns that attribute to account delinquency and report to team leader/manager.
• Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.
• Locate and monitor overdue accounts, using collection software and predictive dialer.
• Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.
• Ability to perform mathematical calculations with High-level problem solving, analytical, and investigational skills
• Good negotiation and persuasion skills are required

Additional Duties

• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Wears protective clothing and equipment as appropriate.

Qualifications

• High School Diploma or GED Required
• Associate's Degree in Business or health care Preferred

Work Experience

=> 1 years Collections role within a healthcare setting Required

Licenses and Certifications

CPAR- Certified Patient Account Representative within 1-1/2 Years Preferred

Description

Collections Specialist