Collections Specialist

Phoebe Putney Health System; Albany (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoebe Putney Health System in Albany, GA seeks an Accounts Receivable Collections Specialist to focus on self-pay collections and reduce delinquency. You will resolve customer concerns and apply payments in line with hospital policy.

Responsibilities include reviewing accounts, contacting patients, and ensuring compliance with collection laws while delivering strong customer service and accurate financial reporting.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred (Business or Health Care).
• 1+ years of collections experience in a healthcare setting required.

Responsibilities

• Review and monitor assigned accounts for collection efforts and provide good customer service.
• Collect payments in accordance with hospital policies and regulations.
• Identify issues causing delinquency and report to supervisor.
• Locate and monitor overdue accounts using collection software.
• Manage a portfolio as the primary contact and meet minimum performance goals.

Skills

Negotiation skills

Customer service

Mathematical calculations

Education

High School Diploma or GED

Associate's Degree in Business

Associate's Degree in Health Care

Job description

Job Summary

Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and

Job Summary

Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and
reducing the self-pay account receivable delinquency.

Qualifications

• High School Diploma or GED
• Required
• Preferred
• Associate's Degree in Business or health care Preferred

Work Experience

=> 1 years Collections role within a healthcare setting Required

Licenses and Certifications

Essential Functions

• CPAR- Certified Patient Account Representative within 1-1/2 Years Preferred
• Understanding of collection laws as well as insurance payer and collection issues.
• Utilizes available statutory and regulatory directives to secure payment for the organization.
• Timely review and monitor assigned accounts for collection efforts while providing good customer service.
• Collect payments in accordance with health system policies.
• Identify issues or concerns that attribute to account delinquency and report to team leader/manager.
• Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.
• Locate and monitor overdue accounts, using collection software and predictive dialer.
• Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.
• Ability to perform mathematical calculations with High-level problem solving, analytical, and investigational skills

Additional Duties

• Good negotiation and persuasion skills are required
• Adheres to the hospital and departmental attendance and punctuality guidelines.
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
• Wears protective clothing and equipment as appropriate.