Collections Specialist

GoodLeap, LLC; United States; On-site; USD 36,000 - 45,000; Full time

Job summary

A leading financial services firm in the United States is seeking a Collections Specialist to manage overdue accounts and enhance payment collections. Responsibilities include identifying overdue accounts, making calls to resolve debts, and achieving metric goals. Ideal candidates will have 1-2 years of experience in credit and collections, excellent communication skills, and proficiency with Microsoft Office. This role offers a competitive hourly rate along with bonuses.

Qualifications

• 1-2 years of direct experience in credit and collections.
• Knowledgeable in sales, negotiation, and persuasion tools.
• Excellent verbal and written communication skills.

Responsibilities

• Increase collection of outstanding payments.
• Identify accounts with overdue payments.
• Maintain daily, weekly, and monthly collection goals.
• Make outbound/inbound calls with clients to resolve debts.

Skills

Credit and collections experience

Sales and negotiation skills

Excellent verbal and written communication

Telemarketing experience

Proficiency with Microsoft Office

Self-motivated

Team Player

Professional demeanor

Job description

Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Essential Job Duties & Responsibilities

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Required Skills, Knowledge & Abilities

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Prior telemarketing experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor

Compensation: 18.00 / hr. +bonus