Collections Specialist

InDebted; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

InDebted in the United States is seeking a Collections Specialist to help customers on the path to financial fitness by resolving past-due accounts within a customer-obsessed team.

The role requires excellent English, 3+ years in collections, familiarity with FACS and dialers, and the ability to work shifts including Saturdays; join a fast-paced US-based team.

Qualifications

• At least three years of recent collections experience.
• Proven track record of strong performance in collections.
• Excellent written and verbal English communication.
• Ability to navigate policies while negotiating effectively.
• Experience with collections management systems (FACS) and dialers.

Responsibilities

• Make outbound and inbound calls to resolve past due accounts.
• Negotiate payment in full, settlements, or payment plans.
• Handle stalls, objections, and disputes per policy.
• Explain the best path forward after listening to customers.
• Collaborate with Team Leader on escalated cases.
• Meet scorecard targets and follow laws and procedures.

Skills

Collections experience

Negotiation

English communication

Empathy

FACS & Dialers

Tools

FACS

Dialer platforms

Job description

About the Role

As a Collections Specialist, you'll deliver a genuinely great experience to customers taking their first step toward financial fitness by resolving past due accounts. Our Customer function is customer-obsessed by design, and you'll be an integral part of the global Customer Experience team that has earned more than 2,400 five-star Google reviews, making InDebted the highest-rated company of its kind in the world.

Work rights. Full working rights in the United States required; we\'re not able to sponsor a visa for this role.

What You\'ll Do

• Engage customers primarily through outbound and inbound calls, supported by digital tools, to help resolve past due accounts
• Negotiate clearly and confidently, following the payment hierarchy: payment in full, then settlement, then payment arrangement
• Work through stalls, objections, disputes and complaints in line with company policy and regulations
• Listen closely to each customer\'s situation, clarify the issue, and explain the best path forward
• Partner with your Team Leader to resolve escalated cases
• Meet scorecard targets while living our InDebted values
• Follow all applicable laws, regulations, policies and procedures

What You\'ll Bring

• At least three years of recent collections experience
• A track record of strong performance in collections
• Excellent written and verbal English communication
• Empathy balanced with a results-oriented approach
• Strong negotiation skills, including handling stalls, objections and disputes
• Experience with collections management systems (e.g. FACS) and dialer platforms
• Comfort navigating web-based tools
• Flexibility to work eight-hour shifts, including occasional Saturdays
• Self-motivation and resourcefulness
• Experience working in a fast-paced team, collaborating virtually with a US-based team

What Success Looks Like

A few months in, you're consistently hitting your scorecard targets, customers describe your calls as clear, respectful and genuinely helpful, and your Team Leader trusts you to manage escalations with confidence.