Collections Specialist

RoadRunner; United States; On-site; USD 29,811 - 33,117; Full time

Benefits offered by this job

5% bonus on salary

Job summary

A leading waste management company is seeking a Collections Specialist to manage accounts receivable, build positive customer relationships, and support the Account Management Team. The ideal candidate should have a Bachelor's degree and excellent communication skills. This role is crucial for maintaining the financial health of the organization and requires effective collaboration across teams.

Qualifications

• 0–2 years of experience in collections or customer service.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented.

Responsibilities

• Engage customers to collect past-due invoices.
• Monitor and analyze accounts receivable.
• Negotiate payment plans and resolve disputes.

Skills

Customer service

Communication skills

Time management

Education

Bachelor’s Degree in Finance, Accounting, Economics or Business

Job description

About RoadRunner At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for creating a future where waste is a problem of the past™.

Job Summary

The Collections Specialist plays a critical role in maintaining the financial health of RoadRunner by proactively managing accounts receivable and cultivating positive customer relationships. This position involves direct interaction with customers regarding outstanding balances, as well as close, cross‑functional collaboration with internal teams, including Account Management, Finance, and Operations. Additionally, the Collections Specialist will provide crucial support to the Account Management Team on various deliverables essential to the successful onboarding of new customers.

Primary Duties

• Payment Collection: Proactively engage customers via phone and/or email to collect on past‑due invoices and ensure timely receipt of payments.
• Account Monitoring: Monitor and analyze accounts receivable to accurately identify aging balances and prioritize collection efforts for maximum effectiveness.
• Negotiation & Resolution: Professionally negotiate payment plans and calmly resolve customer billing disputes in an empathetic and helpful manner.
• Reporting & Documentation: Accurately document all customer interactions, account details, and the results of collection efforts in the internal collections tracker.
• Daily Reporting: Prepare and report daily on collection activity, accounts receivable status, and forecast updates to management.
• Process Expertise: Develop an in‑depth understanding of internal systems and tools specific to the collection of aged receivables and the customer onboarding process.
• Cross‑Functional Support: Collaborate effectively with sales, finance, and customer service teams to resolve issues and assist the Account Management Team with new customer onboarding deliverables.

Organizational Relationship

• Reports To: Collections Team Lead
• Direct Reports: None
• Interacts with: Customers

Skills and Experience

• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision‑making skills.
• 0–2 years of experience in collections, accounts receivable, or a high‑volume customer service/finance role is highly desirable.
• Excellent verbal and written communication skills with the ability to remain professional and empathetic under pressure.
• Highly organized and detail‑oriented with a proven ability to prioritize and multi‑task a high workload efficiently.
• Passionate about customer service, eager to learn, and coachable with a strong desire to be a collaborative team player.
• Comfortable learning and utilizing various internal collection and reporting systems.

Education

• Bachelor’s Degree in Finance, Accounting, Economics or Business preferred.

Core Values

• Trust – Have confidence in our team. Have integrity in your actions.
• Care personally about each other – Show compassion, empathy and open‑mindedness.
• Be Passionate – Love what you do. Love what we do.
• Embrace challenge – See obstacles as opportunities to learn and grow.
• Be Humble – Stay grounded. Seek feedback. Be curious.
• Be Accountable – Take ownership. Be reliable. Be proactive.

Travel Requirement

% Travel required: 0

Hours for Position

Standard working hours EST.

Pay Transparency

$21.64–$24.04/hour with 5% bonus.

Geographic Restrictions

We do not support candidates residing in the following states: Alaska (AK), Delaware (DE), Hawaii (HI), Kansas (KA), Louisiana (LA), Maine (ME), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Dakota (ND), South Dakota (SD), Vermont (VT), Wyoming (WY), or Puerto Rico.

EEO Statement

RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of RoadRunner that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of RoadRunner to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. RoadRunner is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.