Collections Specialist

Union Depot; Sugar Land (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ABM is seeking a Collections Specialist to manage a portfolio of customer accounts, accelerate cash flow, and reduce aging while driving working capital performance. The role emphasizes proactive outreach by phone to secure payments and settle overdue balances.

You will collaborate with Billing, Operations and Account Management to resolve disputes, document activity in Oracle Advanced Collections, and contribute to KPI targets. Strong accuracy and client communication are essential.

Qualifications

• 2+ years of collections or accounts receivable experience.
• Proven ability to reduce past-due balances.
• Strong communication and negotiation skills.
• Experience with ERP or collections systems.

Responsibilities

• Manage an assigned portfolio of customer accounts across aging buckets.
• Proactively contact clients to secure payment on past-due balances by phone and email.
• Maintain a disciplined call and outreach cadence.
• Negotiate payment commitments and structured payment plans.
• Drive reduction in past-due balances.
• Serve as primary contact for payment-related inquiries.
• Document promise-to-pay commitments and maintain professional conversations.
• Escalate strategic or high-risk accounts when appropriate.
• Coordinate with Billing, Operations and Account Management to resolve disputes.
• Update activity in Oracle Advanced Collections and maintain data accuracy.

Skills

Collections experience

Negotiation

Customer communication

Problem-solving

Documentation

Cross-functional collaboration

Tools

Oracle Advanced Collections

ERP systems

Job description

The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.

Portfolio Management & Collections Execution

• Manage an assigned portfolio of customer accounts across aging buckets
• Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
• Maintain a disciplined call and outreach cadence
• Negotiate payment commitments and structured payment plans
• Drive reduction in past due balances
• Client Communication & Relationship Management
• Serve as primary contact for payment-related inquiries
• Maintain professional, solution-focused client conversations
• Secure and document promise-to-pay commitments
• Escalate strategic or high-risk accounts when appropriate

Cross-Functional Coordination

• Identify root causes of delinquency and pass off to proper resolution team
• Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams
• Coordinate joint client outreach when needed
• Ensure timely resolution of payment barriers

Documentation & System Integrity

• Maintain accurate and detailed account notes
• Update all activity within Oracle Advanced Collections
• Ensure data accuracy for reporting and analytics

Performance & KPI Management

• Meet defined cash flow performance metrics
• Participate in account review meetings
• Contribute to continuous improvement initiatives

Core Competencies

• Strong collections and negotiation skills
• Professional client communication
• Problem-solving
• Time management and prioritization
• Attention to detail and documentation accuracy
• Cross-functional collaboration

Qualifications

Minimum Qualifications

• 2+ years of collections or accounts receivable experience
• Proven ability to reduce past-due balances
• Strong communication and negotiation skills
• Experience with ERP or collections systems

Preferred Qualifications

• Enterprise or multi-region collections experience
• Knowledge of Oracle Advanced Collections or similar systems
• Experience with service-based or contract billing environments
• Familiarity with AR metrics such as DSO and aging analysis

Key Performance Indicators

Position Impact

The Collections Specialist plays a critical role in improving ABM’s working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.