Collections Specialist

Veros Credit, LLC; Santa Ana (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement Benefit

Referral Bonus

Quarterly lunches

Daily fresh fruit

Office Starbucks Coffee/Latte/Espresso

Job summary

Veros Credit, LLC in Santa Ana seeks a Strategic Collections Specialist focused on exotic auto and powersports loans. You will be the primary contact for delinquent accounts at partner dealerships and coordinate with customers and internal teams to resolve issues.

The role requires a proactive, investigative mindset, strong communication and negotiation skills, and a willingness to work a flexible schedule, including some Saturdays. Bilingual English/Spanish preferred.

Qualifications

• 2+ years of experience in auto finance collections or powersports loan servicing.
• Experience handling high-balance exotic auto loans.
• Strong communication, problem solving, and attention to detail.
• bilingual English/Spanish preferred.
• High School Diploma or GED.

Responsibilities

• Serve as the primary contact for strategic dealership delinquent accounts.
• Research and resolve special loan statuses with dealerships and customers.
• Utilize skip tracing to locate delinquent borrowers in powersports.
• Negotiate payment plans to help borrowers retain vehicles.
• Ensure compliance with FDCPA and applicable regulations.
• Document account activity clearly and professionally.
• Process payments, schedule due dates, and prepare related correspondence.
• Maintain strong relationships with dealers and customers.
• Provide clerical support as needed and support other duties.

Skills

Auto finance collections

Powersports lending

Skip tracing

Customer communication

Team leadership

Bilingual English/Spanish

Regulatory knowledge

Education

High School Diploma or GED

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Strategic Collections Specialist - Exotic Auto & Powersports Loansplays a vital role in managing and servicing past-due consumer loan accounts originated by our strategic high-end auto and powersport dealership partners. This role requires a proactive, investigative mindset and a service-oriented approach while working closely with customers, dealerships, and internal departments to resolve loan issues and maintain strong partner relationships.

Essential Responsibilities:

• Serve as the primary point of contact for strategic dealership delinquent accounts, executive escalations, and high-balance loan servicing.
• Research and resolve special loan statuses through direct collaboration with dealerships, customers, and internal teams.
• Utilize skip tracing tools to locate delinquent borrowers, particularly in the powersports segment.
• Negotiate payment plans and assist borrowers in resolving delinquencies, while supporting strategies that allow customers to retain their vehicles.
• Ensure compliance with internal policies and federal/state regulations, including the FDCPA.
• Accurately document all account activity, interactions, and arrangements in a professional manner.
• Process payments, schedule due dates, and prepare correspondence related to deferments and account modifications.
• Maintain strong communication and relationships with internal departments, strategic dealers, and customers to ensure consistent service delivery.
• Provide clerical and administrative support as needed (e.g., scanning, mailing, faxing).
• Other duties as assigned.

Essential Requirements:

• 2+ years of experience in auto finance collections, exotic vehicle lending, or powersports loan servicing.
• Preferred experience handling high volume exotic auto loans, powersports vehicle loans.
• Strong leadership skills such as communication, critical thinking, problem solving, planning, organizing, decision making strong attention to detail.
• Previous experience with skip-tracing and recovery in the powersports finance industry strongly preferred.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers and others in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Bilingual English/Spanish is preferred.
• Available to work a flexible work schedule and some Saturdays.
• High School Diploma or GED or equivalent work experience.

Salary: $20.00 - $26.50 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

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