Collection Specialist

Toi Toi USA; Alpharetta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Toi Toi USA is seeking a Collections Specialist to manage invoicing, contact debtors, and monitor accounts receivable. You will communicate with customers by phone, email, or mail to collect payments and update billing information.

This role requires strong organization, problem-solving, and conflict resolution skills, with experience in a fast-paced environment. Finance or accounting background is preferred but not required.

Qualifications

• 3+ years’ experience in customer service is required.
• Finance/Accounting experience preferred but not a must.
• Must be able to work in a fast-paced work environment.
• Must be able to operate general office equipment.

Responsibilities

• Correspond with customers with past due balances by phone, email, or mail.
• Send statements or invoices and determine different payment methods.
• Work with customers to resolve past due accounts and update billing information.
• Maintain logs/notes of conversations and actions taken.
• Notify billing team of errors and resolve issues in-house.
• Coordinate with General Managers and sales to determine best approach for certain customers.
• Aim to reduce overall bad debt risk.

Skills

Customer service

Problem solving

Conflict resolution

Note taking

Organization

Communication

Learning systems

Office equipment

Job description

The Collections Specialist is responsible for ensuring that the company receives all necessary payments from debtors. Their duties include monitoring accounts receivable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.

Duties & Responsibilities

• Corresponding with customers that have a past due balance either by phone, email, or mail.
• Sending statements or invoices and figuring out different payment methods.
• Working with customers to resolve their past due account and update any information that is relevant to billing.
• Keeping either a log or notes of customers contacted and what was discussed.
• Notifying our billing team of any errors and working in house to resolve those errors.
• Working with General Managers and sales to figure out the best approach with certain customers.
• Working to reduce our overall bad debt risk.

Qualifications

• Finance/Accounting experience preferred but not a must.
• At least 3 + years’ experience in customer service is required.
• Must be able to work in a fast-paced work environment.
• Must be able to operate general office equipment.
• Effective problem-solving skills.
• Ability to handle conflict and resolution.
• Ability to learn a new system relativity quickly.
• Organized and a great note taker.

Physical Requirements & Working Conditions

• Must be able to talk, listen, and speak clearly on telephone.
• Job is primarily sedentary, minimal physical effort/lifting – up to 10 pounds.