Collections Specialist

Zeal Credit Union; Livonia (MI); Vor Ort; USD 38.000 - 60.000; Vollzeit

Zusammenfassung

Zeal Credit Union is seeking a full-time Collections Specialist for an onsite role at our Livonia, MI headquarters. You will oversee collections activities, support members through financial challenges, and collaborate on workable debt solutions.

Ideal candidates have 1–3 years in collections, strong communication, and knowledge of applicable regulations. The role requires punctual onsite attendance and an empathetic, member-focused approach.

Qualifikationen

• 1–3 years of collections experience or related field.
• High school diploma or GED.
• Knowledge of collection regulations (MLA, SCRA, FCRA, FDCPA, Bankruptcy Code).
• Proficient with Microsoft Office and data entry.
• Strong verbal and written communication; able to work independently.

Aufgaben

• Oversee collection efforts to prevent foreclosure through forbearance and loan modifications.
• Manage the OREO property portfolio and related recovery activities.
• Navigate bankruptcy, judgments, and levies; prepare related documents.
• Maintain accurate reporting of recovery accounts and repossession portfolio.
• Collaborate with team to develop credit solutions tailored to members’ needs.
• Keep meticulous records on delinquent accounts and assist with insurance claims.
• Negotiate resolutions for vendors and members.

Jobbeschreibung

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI.

We're seeking a professional and empathetic Collections Specialist to support members through their unique financial challenges. You'll engage with members in a respectful, understanding manner, recognizing that every financial situation is unique. Your ability to listen, empathize, and collaborate on workable solutions are essential to our member-centered approach.

This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. Experience in collections and working through forbearance modifications or related legal processes as an alternative to traditional collection methods is valued.

YOUR DAY AS A COLLECTIONS SPECIALIST

As a full-time Collections Specialist at Zeal Credit Union, you will be at the forefront of overseeing collection efforts, focusing on innovative strategies to prevent foreclosure through forbearance and loan modifications. You will manage the OREO property portfolio and navigate complex issues related to bankruptcy, judgments, and levies. Maintaining accurate reporting of recovery accounts and managing the repossession portfolio will be key responsibilities, along with preparing documentation for legal initiatives. You'll collaborate with team members to develop credit solutions tailored to our members' needs while keeping meticulous records on delinquent accounts and facilitating insurance claims for various loans. Your negotiation skills will come into play as you seek optimal resolutions for both vendors and members.

Punctuality and regular onsite attendance are essential, as you perform various tasks to support the credit union's mission and ensure effective recovery efforts.

DOES THIS SOUND LIKE YOU?

To excel as a full-time Collections Specialist at Zeal Credit Union, the following knowledge and skills are required: you will need the following knowledge and skills requirements:

• 1 to 3 years of similar or related experience.
• High school education or GED
• Extensive knowledge of collection regulations including but not limited to: MLA, SCRA, FCRA, FDCPA, Bankruptcy Code
• Intermediate knowledge of Microsoft Suite products
• Strong verbal and written communication skills
• Results oriented, with the ability to work independently
• Punctuality and regular onsite attendance

Preferred:

• Proven understanding of the foreclosure and bankruptcy processes

Schedule: (subject to change)

Monday-Friday: 9:00am-5:00pm onsite at our Livonia, MI office.

Are you ready for an exciting opportunity?

Zeal Credit Union is committed to a policy of equal treatment and opportunity in every aspect of its relations with employees, without regard to race, sex, color, religion, gender identity, sexual orientation, height, weight, national origin, citizenship status, age, military or veteran status, or disability, or any other classification protected by applicable federal, state or municipal law. Applicants may request accommodation during the application process by contacting 800-321-8570 OR [e-mail].