Credit Solutions Specialist I

Lake Trust Credit Union; Brighton (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(K) matching up to 5%

Reduced health insurance

Financial wellbeing services

Employee wellbeing services

DEI initiatives

Work-life balance

Job summary

Lake Trust Credit Union is seeking a Credit Solutions Specialist to review past due consumer accounts and determine delinquency levels, handling related legal, bankruptcy, repossession and charge-off activities while protecting the credit union’s interests.

The role involves communicating with members, educating them on financial responsibility, and maintaining positive interactions that reflect the credit union’s brand.

Qualifications

• High School diploma (GED) required.
• 0–2 years of collection experience preferred or 5-years financial experience preferred.
• Certified in financial counseling preferred.
• Proven ability to support a strong member/customer service culture.
• Knowledgeable of all federal and state regulations and statutes (FCRA, FDCPA, SCRA, Reg. Z, Reg. P, statutes of limitations, etc.).

Responsibilities

• Makes a high volume of telephone calls to members regarding delinquent accounts.
• Contact members by phone or mail to determine past due reasons and obtain promises to pay.
• Issue collection letters where appropriate.
• Follow up with members who have not met repayment terms.

Skills

Customer service

Phone communication

Regulatory knowledge

Education

High School diploma (GED)

Certified financial counselor (preferred)

Job description

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.

Benefits Include

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

Job Summary

Position is responsible for reviewing past due consumer accounts to determine delinquency level and appropriate collection activity. Handle legal, bankruptcy, repossession and charge off accounts with the goal of protecting the Credit Union’s interest. Process garnishments and levies to remain in federal and state compliance. Credit Solutions Specialist may be assigned specialized functions as a primary responsibility or as a back-up responsibility. Maintain positive interaction with internal and external members and ensure the experience is reflective of the spirit of our brand.

What You’ll Do

• Makes a high volume of telephone calls pre department standard to members regarding the collection of delinquent accounts/loans and negative shares.
• Work assigned, low delinquency collection queues on a weekly basis by contacting members by phone or mail to establish the reason for past due payment(s) and obtain promises to pay on past due amounts owed. Help educate members on financial responsibility.
• Issue collection letters where appropriate
• Performs the necessary follow up with members who have not met the terms of repayment.

What You’ll Bring

• High School diploma (GED) required.
• Zero to two (0-2) years of collection experience preferred or / 5-years financial experience preferred
• Certified in financial counseling preferred.
• Proven ability to support a strong member/customer service culture.
• Knowledgeable of all federal and state regulations and statutes i.e., FCRA, FDCPA, SCRA, Reg. Z, Reg. P, Statute of Limitations, etc.

What You’ll Get

We know that pay and benefits are important. And, we’ve really got that covered. But, we also know that those are not the only things that youneed to decide if this is the place for you. Join our team of Lake Trusters and you’ll enjoy:

• Working with an energetic team focused on making our members wildly successful
• An opportunity to work with others that have your back every step of the way
• Opportunities to make a difference both inside and outside of our walls
• Being treated like you are more than the work you do
• Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.