Collections Specialist

Interface; LaGrange (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Interface is seeking a Collections Specialist to manage accounts receivable, contact customers with open balances, and maintain accurate records. The role emphasizes data integrity, timely follow-up, and collaboration with the Credit Analyst to ensure accurate postings and refunds.

The ideal candidate brings 1–3 years of collections experience, strong analytical and communication skills, and proficiency in Excel and JDE Enterprise One. This on-site role fits within Interface's Georgia operations.

Qualifications

• Minimum 1–3 years in credit or collections, or a college degree.
• Strong analytical capabilities to review accounts and determine next steps.
• Professional phone etiquette for outbound and inbound inquiries.
• Clear written and verbal communication across multiple teams.
• Experience entering and reviewing data on various websites and systems.

Responsibilities

• Contact customers with open receivables to request payment.
• Follow up on all past due invoices until resolved.
• Research unapplied cash and credit memos to determine refunds or application.
• Coordinate with Administrative and Quality Claims on balances.
• Maintain and reconcile customer accounts and collaborate with Credit Analyst.
• Process refunds, vendor requests, and credit card over-payments when needed.
• Send invoices and statements of account to customers.
• Pull daily payment details from bank and manage third-party invoicing.

Skills

Credit collections experience

Analytical skills

Professional phone etiquette

Communication skills

Interpersonal skills

Data entry

Education

High school diploma or equivalent

Tools

Excel

JDE Enterprise One

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.

The Collections Specialist is responsible for accounts receivable collections for the company. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. Duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses.

The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Analyst with a variety of duties.

Educational requirements

• High school diploma or equivalent

Skills and experience

• 1-3 years previous credit or collection experience or college degree
• Strong analytical skills
• Professional phone etiquette
• Proficiency with Microsoft Office, particularly Excel
• 1-3 years’ experience with JDE Enterprise One preferred
• Must be able to enter data and review data on multiple websites
• Good communication skills, verbal and written
• Strong interpersonal and organizational skills

Essential duties

• Contact customers with open receivables for payment
• Continuous follow up on any past due invoice until paid
• Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied
• Follow up with Administrative and Quality Claims for balances on the accounts receivable
• Maintain and reconcile customers' accounts
• Work very closely with the Credit Analyst
• Initiate vendor requests for refunds due to customers
• Process check requests
• Refund credit card over-payments to customers
• Send customer invoices and statements of account
• Pull Daily Payment Details from Bank
• Maintain Third Party Invoicing and Payment Portal
• Perform other duties as assigned

Work environment

• General Office

3 - Associate / Professional / Individual Contributor / Team Lead

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us onFacebook,Instagram,LinkedIn,andPinterest.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.