Administrative Claims Specialist

Interface, Inc.; LaGrange (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Equal Opportunity Employer

Job summary

Interface, Inc. in Georgia is seeking an Administrative Claims Specialist to research and resolve claims, customer disputes, and deductions. The role collaborates with customer service, sales, manufacturing, warehouse, finance, and credit/collections for efficient resolution.

The position supports a hybrid schedule (3 days in office, 2 days remote) after training and requires strong analytical and communication skills with proficiency in common ERP and office tools.

Qualifications

• High school diploma or equivalent.
• Strong analytical and communication skills.
• Experience with claims processes preferred.
• Ability to multitask and work in teams.

Responsibilities

• Resolve disputed items promptly with customers and teams.
• Analyze orders to determine reason and responsibility for claims.
• Process credits/debits and issue credits.
• Maintain logs and prepare reports for auditors.
• Schedule pickups and file freight claims.

Skills

Office experience

Analytical skills

Communication skills

Claims experience

Outlook

Excel

AS400

JD Edwards

Multitasking

Teamwork

Education

High school diploma

Tools

AS400

JD Edwards

Outlook

Excel

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.The Administrative Claims Specialist is a customer-facing role responsible for the research and resolution of claims, customer disputes and deductions for Interface Americas. This person will work closely with various departments including customer service, sales, manufacturing, warehouse team, finance, and credit/collections to resolve claims efficiently and effectively.Educational Requirements:- High school diploma or equivalent requiredSkills and Experience:- Prior office experience preferred- Strong analytical skills/ability- Good communication skills, verbal and written- Previous claims experience is preferred- Proficiency in Outlook, Excel, AS400, and JD Edwards is preferred- Knowledge of Interface Customer Service, Planning and Shipping processes preferred- Must be able to multitask and prioritize- Must be detail/note oriented- Work without supervision- Ability to make decisions- Work well with others in tight group/team environmentEssential Duties:- Resolution of disputed items in a timely manner- Daily communication with customers, sales force, carriers, and internal departments- Detailed analyzing and researching of orders- Determine the reason, cause and responsibility of all claim issues- Send reship request when required to resolve claim- Keep customer account information up to date- Ensure proper approval is received and recorded for accommodations- Scanning of all Credit/Debit related documents for auditors- Process and recording of all return material authorizations- Schedule pickups for returns- File freight claims with carriers and follow up until the claim is resolved- Process claims for labor- Issue Credits and Debits- Offset credits/debits/invoices and cash on receivable.- Maintain daily logs sheets of all credits and debits issued- Maintain acceptable DSO of disputed receivable/aging- Run and review daily taxable open order report- Remove tax on open orders- Maintain and update Vertex System and Sales Tax Certificates for state auditors- Maintain all Service Fee Request and Approvals- Maintain all SOX compliances- Maintain good housekeeping- Comply with Safety rules- Comply with environmental regulations- Be aware of departmental Material Safety Data Sheets (MSDS)- Cross training of all duties within the department- Perform other duties as assignedWork Environment:Office environment. The role will be in an on a hybrid weekly schedule (3 days in office/2 days remote) once the person is fully trained.#LI-Hybrid3 - Associate / Professional / Individual Contributor / Team LeadLearn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.