Collections Specialist

Airgas; Independence Township (OH); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition assistance

Paid holidays, vacation, sick time

Job summary

Airgas is seeking a Collections Specialist in Independence, OH to manage the accounts receivable portfolio, resolve delinquencies, and negotiate settlements. The role emphasizes collaboration with Cash Applications, Dispute Management, and Field Sales to protect Airgas assets.

The position offers a hybrid schedule with a Monday–Friday workweek, no weekends, and a benefits package including medical, dental, vision, life, AD&D, disability insurance, as well as 401(k) matching and tuition

Qualifications

• High School Diploma/GED required.
• Demonstrated excellence in oral and written communication and interpersonal skills.
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
• Customer-focused behavior, including building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
• Associate's/Bachelor's degree preferred.

Responsibilities

• Maintain a healthy accounts receivable portfolio and resolve account issues to minimize bad debt write-offs.
• Manage and reconcile an account portfolio to maximize collections and identify delinquent accounts.
• Resolve past-due invoices and negotiate settlements as needed; assist in non-payment issue resolution.
• Coordinate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash and disputes.
• Maintain professional relationships with branch, account, and area sales managers; inform regional managers of issues as appropriate.

Skills

Communication

Teamwork

Customer focus

Analytical

Office suite

Education

High school diploma/GED

Associate's/Bachelor's preferred

Tools

SAP

Job description

R10069038 Collections Specialist (Evergreen) (Open)

Location:
Independence, OH - Rockside Woods Blvd - Management - AMG-Corp

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Collections Specialist in Independence, OH !

We are looking for you !

$22 per hour

Hybrid Schedule, Monday-Friday, NO Weekends

Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

Early Access: Your benefits start after just 30 days of employment

Responsibilities

• The Collections Specialist is responsible for the protection of Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs.
• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary. Assist in resolving non-payment issues.
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes. Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
• Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate.
• Strong passion for fostering an environment of Diversity, Inclusion and Respect.
• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

Requirements

• High School Diploma/GED required.
• Demonstrated excellence in oral and written communication and interpersonal skills. Ability to adapt communication style to various customer situations.
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
• Customer-focused behavior, including building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
• Associate's/Bachelor's degree preferred.

Benefits

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&DD, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.
• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&DD) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
• Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].

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