Customer Experience Accounts Receivable Supervisor

Airgas, Inc.; Kennesaw (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Schedule

Comprehensive Family Benefits

401(k) Retirement Plan with company 2%

Tuition Assistance

Job summary

Airgas, Inc. in Kennesaw, GA, is seeking a Customer Experience Accounts Receivable Supervisor to lead a team of 6-9 AR Representatives within the Business Support Center. You will drive receivables turnover, resolve billing issues, and manage high-level customer contacts while partnering with sales and regional leaders.

You will coach staff, monitor aging, implement cash-flow strategies, and provide regular updates to management to support growth and profitability across national accounts.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Management, Economics, or related field.
• Minimum 4 years of B2B accounts receivable and collections experience, including 1-2 years in a supervisory or lead capacity.
• Proven ability to lead, coach, and motivate a team in a fast-paced operational environment.
• Deep understanding of accounts receivable principles, credit risk management, and collection techniques.
• Proficiency in SAP and Microsoft Office Suite, with advanced skills in Excel.

Responsibilities

• Supervise, train, coach, and evaluate a team of 6-9 Customer Experience Accounts Receivable Representatives while managing daily scheduling and resource deployment.
• Monitor and analyze accounts receivable aging reports, track collection performance, and execute strategies to maximize cash flow and minimize bad debt.
• Guide the team in managing complex, overdue accounts, establishing payment plans, and handling high-level customer contacts.
• Partner cross-functionally with sales, customer service, and regional management to resolve billing discrepancies and streamline commercial transactions.
• Provide regular collection updates, risk analyses, and performance reports to upper management to drive process improvements across the BSC.

Skills

SAP

Excel

Microsoft Office

Education

Bachelor's degree in Accounting, Finance, Business Management, Economics, or related field

Job description

R10101977 Customer Experience Accounts Receivable Supervisor (Open)

Location:

Kennesaw, GA (SAF) - Management

Job Summary

The Customer Experience Accounts Receivable Supervisor oversees daily credit and collection operations within the Business Support Center (BSC), leading a team of 6-9 Customer Experience Representatives managing national and strategic accounts. This role is responsible for driving receivables turnover, resolving billing disputes, and minimizing financial risk while maintaining strong commercial relationships. Working in close coordination with Division and Regional leadership, the Supervisor provides ongoing coaching, performance management, and strategic oversight to support business growth and profitability.

Key Responsibilities

• Supervise, train, coach, and evaluate a team of 6-9 Customer Experience Accounts Receivable Representative's while managing daily scheduling and resource deployment.
• Monitor and analyze accounts receivable aging reports, track collection performance, and execute strategies to maximize cash flow and minimize bad debt.
• Guide the team in managing complex, overdue accounts, establishing payment plans, and handling high-level customer contacts.
• Partner cross-functionally with sales, customer service, and regional management to resolve billing discrepancies and streamline commercial transactions.
• Provide regular collection updates, risk analyses, and performance reports to upper management to drive process improvements across the BSC.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Management, Economics, or a related field.
• Minimum 4 years of B2B accounts receivable and collections experience, including 1-2 years in a supervisory or lead capacity.
• Proven ability to lead, coach, and motivate a team in a fast-paced operational environment.
• Deep understanding of accounts receivable principles, credit risk management, and collection techniques.
• Proficiency in ERP systems (SAP preferred) and Microsoft Office Suite, with advanced skills in Excel.

Preferred Qualifications

• Experience working within a multinational company environment
• Strong written and verbal communication, interpersonal, and negotiation skills with a dedicated customer-service focus.

Benefits

• Hybrid Work Schedule: 3 days in office, 2 days remote (following an initial 90-day on-site training period)
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].

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